lexus rx350 Problems
lexus rx350 2007 Complaints
AIR BAGS
dt*: the contact stated while driving various speeds, the airbag light illuminated without warning. the vehicle was inspected by a dealer who was unable to determine the cause of the airbag illumination. the manufacturer was alerted.
Reported in: TUSTIN CA || Crash: N || VIN #: 2T2GK31U47C
EXTERIOR LIGHTING:BACK UP LIGHTS
the backup lights on the new 2007 lexus rx350 backup lights are so dim that one cannot see when backing up. they are lens and do not have bulbs. i took the car to the dealership ,and they said they have had other complaints of the same nature, but that was the way the car was manufactured. i called lexus customer service, and they said the same thing. this was a safety issue. it was dangerous to drive at night. i did not let my wife drive alone in this car at night. i have to get out and tell her how to back up. ak
Reported in: GAINESVILLE FL || Crash: N || VIN #: 2T2GK31U27C
AIR BAGS:FRONTAL
tl *- the contact owns a 2007 lexus 350. while driving 40 mph the vehicle was struck on the front driver's side, which caused the vehicle to slide into a telephone pole head on. the front end damage amounted to $22,190. upon impact, the air bags did not deploy. the driver was belted. the vehicle was towed and had been repaired. the driver sustained injuries. the manufacturer stated that the air bags did not deploy because the contact was belted , and because the impact of the crash was not hard enough. the failure mileage was 10,000, and the current mileage was 10,700. the contact had a police report.*ak
Reported in: REISTERTOWN MD || Crash: Y || VIN #: 2T2HK31U57C
VEHICLE SPEED CONTROL
sudden acceleration resulting in a crash. *ak
Reported in: SCARSDALE NY || Crash: Y || VIN #: 2T2HK31U47C
EXTERIOR LIGHTING:BACK UP LIGHTS
vehicle back up lights do not provide adequate lighting to safely back up in an unlighted situation. the condition is worse when snow, rain or fog is in existence and is totally unsafe.
Reported in: PIEDMONT CA || Crash: N || VIN #: JTJHK31UX72
SERVICE BRAKES, HYDRAULIC:ANTILOCK
after taking my wife to work on a rainy day in her 2007 lexus rx350, i stopped in our driveway, which is on an incline, to work on the windshield wipers to try to set them to the "automatic" mode. suddenly, the car lurched forward and went through the open garage door, through the garage, through the back wall of the garage, and finally came to a stop close to the back wall of the family room. i tried to stop the car with the brakes, but i could not. i tried three times unsuccessfully. the air bags did not deploy. luckily , i was not hurt, but the back wall of the garage and items along the back wall were demolished as well as items in the family room.
Reported in: TRENTON NJ || Crash: Y || VIN #: 2T2HK31U77C
AIR BAGS
after taking my wife to work on a rainy day in her 2007 lexus rx350, i stopped in our driveway, which is on an incline, to work on the windshield wipers to try to set them to the "automatic" mode. suddenly, the car lurched forward and went through the open garage door, through the garage, through the back wall of the garage, and finally came to a stop close to the back wall of the family room. i tried to stop the car with the brakes, but i could not. i tried three times unsuccessfully. the air bags did not deploy. luckily , i was not hurt, but the back wall of the garage and items along the back wall were demolished as well as items in the family room.
Reported in: TRENTON NJ || Crash: Y || VIN #: 2T2HK31U77C
POWER TRAIN:AUTOMATIC TRANSMISSION
after taking my wife to work on a rainy day in her 2007 lexus rx350, i stopped in our driveway, which is on an incline, to work on the windshield wipers to try to set them to the "automatic" mode. suddenly, the car lurched forward and went through the open garage door, through the garage, through the back wall of the garage, and finally came to a stop close to the back wall of the family room. i tried to stop the car with the brakes, but i could not. i tried three times unsuccessfully. the air bags did not deploy. luckily , i was not hurt, but the back wall of the garage and items along the back wall were demolished as well as items in the family room.
Reported in: TRENTON NJ || Crash: Y || VIN #: 2T2HK31U77C
ENGINE AND ENGINE COOLING:ENGINE
i purchased my lexus rx 350 dec 2006. i have 35, 500 miles on my car. my car is used for personal usage. my transmission was recently replaced march 2009. now i recently had engine failure one month after transmission failure. to make matters worse, i was informed that my transmission is leaking. this problem was discovered after engine failure and replacement transmission.
Reported in: GARDENA CA || Crash: N || VIN #: 2T2GK31U17C
POWER TRAIN
i purchased my lexus rx 350 dec 2006. i have 35, 500 miles on my car. my car is used for personal usage. my transmission was recently replaced march 2009. now i recently had engine failure one month after transmission failure. to make matters worse, i was informed that my transmission is leaking. this problem was discovered after engine failure and replacement transmission.
Reported in: GARDENA CA || Crash: N || VIN #: 2T2GK31U17C
AIR BAGS
2007 lexus rx350. ltr regarding a defect he has in his car that he believes came from the factory; he believes the car is not safe to drive. *nj the consumer stated the vehicle pulled to the right while driving, there were large gaps at the right side body seams, front fender headlight and right side door area. the left hinge on the hood was off. the air bag light illuminated*jb
Reported in: RENTON WA || Crash: N || VIN #: JTJHK31U872
SUSPENSION
2007 lexus rx350. ltr regarding a defect he has in his car that he believes came from the factory; he believes the car is not safe to drive. *nj the consumer stated the vehicle pulled to the right while driving, there were large gaps at the right side body seams, front fender headlight and right side door area. the left hinge on the hood was off. the air bag light illuminated*jb
Reported in: RENTON WA || Crash: N || VIN #: JTJHK31U872
STRUCTURE
2007 lexus rx350. ltr regarding a defect he has in his car that he believes came from the factory; he believes the car is not safe to drive. *nj the consumer stated the vehicle pulled to the right while driving, there were large gaps at the right side body seams, front fender headlight and right side door area. the left hinge on the hood was off. the air bag light illuminated*jb
Reported in: RENTON WA || Crash: N || VIN #: JTJHK31U872
VISIBILITY
i have a lexus 2007 model rx 350. when driving with the windows up and with the hvac set on recirculation, there will be a pronounced smell of sulfur dioxide within the cabin. this smell can occur when we are driving alone on a highway with no other cars within 20 miles. when i complain to the dealer, all i get is a printout with the official lexus position that the sulfur dioxide smell emanating from the tailpipe is normal. of course that is normal, it is coming from the catalytic converter. what is not normal is that it is penetrating the cabin with all of the windows up. if sulfur dioxide is coming into the aft air ventilation ports, so is carbon monoxide. the dealer refuses to investigate this problem or to escalate the issue up to the manufacturer, toyota, for investigation and correction. according to the service advisors, they are receiving this complaint from a large number of owners, but no one in the dealer's or the manufacturer's organization have grasped the significance of the issue.
Reported in: MESA AZ || Crash: N || VIN #: 2T2HK31U17C
ENGINE AND ENGINE COOLING
the engine in my 2007 lexus rx-350 began making a loud noise and eventually stopped. fortunately, i was able to maintain control and there was no fire, but the result could have been very different had the event happened on the freeway rather than on a surface street since steering and stopping the vehicle was extremely difficult when the engine died. when i stopped, oil was dripping out onto the ground. after taking the vehicle to westside lexus in houston, it was discovered that a rubber hose on the oil pipe sub assembly (part no. le15707-31030, i believe) had failed, causing the crankcase oil to spray out over the engine and firewall. thankfully, there was no fire--this time! failure of the hose and loss of the crankcase oil caused a number of catastrophic failures to occur. first, since the camshaft or some other valve train component was seizing up, the timing chain jumped time from one of the sprockets, causing at least two of the intake valves to be struck by the pistons, this necessitated replacement of over $2750 worth of parts under warranty, including the alternator which was apparently directly hit with a spray of oil. i asked that the engine be replaced, but westside lexus refused, saying there would be no reduction in engine longevity due to loss of the engine oil. there was no oil showing on the dipstick when it was checked after the incident, but the service technician, mr. tam, reported that there was an estimated 2 quarts remaining in the crankcase when he drained it and that he didn't expect "bottom end" damage to the main bearings, crankshaft, and connecting rods. i don't know whether this is true or not, but i am concerned that something like this could happen with catastrophic results. the service manager, mr. michael lorch, indicated that lexus had experienced similar problems on other vehicles and that the part has been redesigned, but no formal recall has been undertaken. why isn't the hose metal braid instead of rubber?
Reported in: HOUSTON TX || Crash: N || VIN #: 2T2HK31U37C
ENGINE AND ENGINE COOLING:ENGINE
the engine in my 2007 lexus rx-350 began making a loud noise and eventually stopped. fortunately, i was able to maintain control and there was no fire, but the result could have been very different had the event happened on the freeway rather than on a surface street since steering and stopping the vehicle was extremely difficult when the engine died. when i stopped, oil was dripping out onto the ground. after taking the vehicle to westside lexus in houston, it was discovered that a rubber hose on the oil pipe sub assembly (part no. le15707-31030, i believe) had failed, causing the crankcase oil to spray out over the engine and firewall. thankfully, there was no fire--this time! failure of the hose and loss of the crankcase oil caused a number of catastrophic failures to occur. first, since the camshaft or some other valve train component was seizing up, the timing chain jumped time from one of the sprockets, causing at least two of the intake valves to be struck by the pistons, this necessitated replacement of over $2750 worth of parts under warranty, including the alternator which was apparently directly hit with a spray of oil. i asked that the engine be replaced, but westside lexus refused, saying there would be no reduction in engine longevity due to loss of the engine oil. there was no oil showing on the dipstick when it was checked after the incident, but the service technician, mr. tam, reported that there was an estimated 2 quarts remaining in the crankcase when he drained it and that he didn't expect "bottom end" damage to the main bearings, crankshaft, and connecting rods. i don't know whether this is true or not, but i am concerned that something like this could happen with catastrophic results. the service manager, mr. michael lorch, indicated that lexus had experienced similar problems on other vehicles and that the part has been redesigned, but no formal recall has been undertaken. why isn't the hose metal braid instead of rubber?
Reported in: HOUSTON TX || Crash: N || VIN #: 2T2HK31U37C
ELECTRICAL SYSTEM
our two 2007 lexus rx-350 (and all models 2004-2009) have electromagnetic field near the dashboard of approximately 100 milliguass. this is causing our knees and hand cells to degenerate as lexus has not done adequate job of providing faraday cage or shielding from emf. this reading of 100 milliguass is what you find under high voltage transmission lines and studies have linked 2 to 3 milliguass to childhood leukemia, cancer, headaches or cell deneration. i contacted lexus customer service but they brushed off our safety concern, saying most household appliances produce emf. for reference, 2010 lexus rx-350 or current model es-350s have 15 to 20 milliguass. therefore lexus has technology to shield but has done inadequate job of shielding 2004-2009 lexus rx-350 bu issuing a recall. we are very concerned about this health and safety issue and need help from nhtsa as you are the only entity that cares.
Reported in: SUGAR LAND TX || Crash: N || VIN #: 2T2GK31U67C
VEHICLE SPEED CONTROL
tl*the contact owns a 2007 lexus rx350. the floor mats have a tendency to make contact with the accelerator pedal. the malfunction occurred at a car was and the contact was forced to shut the engine off and remove the floor mats. the failure mileage was 75,000.
Reported in: TINLEY PARK IL || Crash: N || VIN #: 2T2HK31UX7C
VEHICLE SPEED CONTROL
2007lexus 350 rx -at least 3 times it has engaged in sudden acceleration. the dealer told me they could find nothing wrong. now i find that it is a common occurrence. please register my name to those having had safety problems. there has been no accident (yet)!
Reported in: DAYTON OH || Crash: N || VIN #:
VEHICLE SPEED CONTROL
i drive a 2007 lexus rx 350 which was purchased and i have noticed that periodically it surges forward when my foot is on the brakes. it happens a lot even in slow traffic. i first noticed it when backing out of my driveway a few times. at that time i got so frightened that i had to check if i made a mistake and pressed the brakes instead, but my foot was definitely in the brakes. i travel on an expressway to get to work in the mornings and quite a few times i notice the surge, but usually i am driving slowly. in general i'm not a fast driver. i mentioned it to the servicer of my car, they drive it and indicates that they did not find a problem. it does not happen all the time, only periodically. it is very frightening because it is so unpredictable.
Reported in: ROSEDALE NY || Crash: N || VIN #: 2T2HK31U67C
ENGINE AND ENGINE COOLING
i was driving down the street and my car started making a ticking noise. it got louder and would barely accelerate. it smelled like it was burning and it was smoking. once i got it to the mechanic, he said my oil line burst and i all the oil gushed out. he said he has seen this problem many times before. lexus said they have not heard of this issue, even though when my mechanic called they had over 200 of these parts in stock!
Reported in: MEMPHIS TN || Crash: N || VIN #:
FUEL SYSTEM, OTHER
lexus rx 350 complaint. i have 2007 rx350 that has` sudden acceleration. i took it to the dealer and they said it was due to fuel injection hose. . there still seems to be occasional acceleration. why aren't the rx 350's being recalled also.
Reported in: CALABASAS CA || Crash: N || VIN #: 2T2GK31U27C
VEHICLE SPEED CONTROL
tl* the contact owns a 2007 lexus rx350. while driving between 35-40 mph she experienced unintended vehicle acceleration. consequently she rear-ended the proceeding vehicle. both drivers of each vehicle received bruises from the impact. a police report was available. the vehicle received $13,000 worth of damages. a representative from the manufacturer was sent to inspect her vehicle. the inspector could not locate a defect in her vehicle. the failure mileage was 12,179.
Reported in: FREDERICKSBURG TX || Crash: Y || VIN #: 2T2GK31U97C
STRUCTURE
lexus rx350 auto-acceleration. while pulling into a parking spot (at a slow speed) in a parking structure, the engine, without pressure on the gas pedal, suddenly reved up to high speed and accelerated into the wire retaining cabled and wall of the structure. the distanced traveled was less than 10 feet before the car was stopped by the retaining cables and the wall. the front end of the car and the structure were damaged. the impact was severe enough to break 5 of the 7 cables. the airbags did not deploy.
Reported in: SANTA ANA CA || Crash: Y || VIN #: 2T2GK31U77C
VEHICLE SPEED CONTROL
lexus rx350 auto-acceleration. while pulling into a parking spot (at a slow speed) in a parking structure, the engine, without pressure on the gas pedal, suddenly reved up to high speed and accelerated into the wire retaining cabled and wall of the structure. the distanced traveled was less than 10 feet before the car was stopped by the retaining cables and the wall. the front end of the car and the structure were damaged. the impact was severe enough to break 5 of the 7 cables. the airbags did not deploy.
Reported in: SANTA ANA CA || Crash: Y || VIN #: 2T2GK31U77C
FUEL SYSTEM, GASOLINE
since purchasing my 2007 rx350 lexus, i have had multiple instances where , upon attempting to accelerate with foot on gas pedal, there is a hesitation, followed by a lurch/and or uncontrolled acceleration. these episodes have only lasted a few seconds, and have seem to remedy by removing foot from gas pedal , or applying pressure to gas pedal. although, i have not had a situation where the car is "out of control" and have not had any accident, these episodes are scary. i reported this behavior to my lexus dealer within a few weeks of ownership. they tested it and deemed the car safe to drive. it is not my experience that these instances are caused by the pedal getting caught on the carpet, or by a "sticky" pedal as described by the dealership on models currently recalled. i have notified my dealer , again , of the situation in hopes that this will gain wider attention, and toyota will make the repairs needed to remedy the problem. i am personally aware of at least on fatality of someone driving the exact same model as my car. i do not want to wind up like him. please investigate this situation further.
Reported in: MILL VALLEY CA || Crash: N || VIN #: 2T2HK31UX7C
VISIBILITY
we leased a 2007 lexus rx350 in january 2007. since may of 2009, my wife has been feeling sick each time she was in this car. she has developed progressive worsening symptoms of difficulty of breathing and swallowing with dryness sensation in her throat and chest, throat pain and pain in her chest in the tracheal and both bronchus distribution. we noticed a large amount of white dust came out of the ac/heat vent in october. my wife was seen by a pulmonologist in december, 2009. her symptoms was related to the repeated inhaling of the white dust emitted from the ac/heat vent of the rx350 each time she was in this car. she developed severe permanent injury to her lung from repeated inhaling the white dust. we told this problem to the dealer in december, 11, 2009. dealer replaced the evaporator system in december 18, 2009. but, it was too late. my wife has already suffered permanent injury to her lung. even the evaporator was replaced, there was still some white dust coming out of the vent, just not as much as before the repair. i informed the lexus dealer in englewood, new jersey. the dealer advisor told me just to blow it off. we searched the internet and found out this is not an isolated event. lots of people has/had the same problem with the white dust. some of them (even a three year old child) also developed health problems. lexus admitted the white dust was from the corrosion of the coating material inside the ac/heat vent system. this is a health safety issue. as a physician of myself, i believe lexus has the responsibility to inform the public. lexus knew this problem as early as june of 2007. lexus has already replaced evaporators in many cars in 2007-2008. why lexus did not warn or inform the public at that time? lexus should warn its customers or do a recall for the defective ac/heat vent system. updated ivoq 06/08/10
Reported in: ENGLEWOOD CLIFFS NJ || Crash: N || VIN #: 2T2HK31U47C
SERVICE BRAKES, HYDRAULIC
tl*the contact owns a 2007 lexus rx350. the contact was driving approximately 15 mph on normal road conditions; howevr, immediately after approaching a traffic signal he had to engage the brakes with aggressive force several times. the vehicle failed to slow down and rear ended the proceeding vehicle. the police was called to the scene. there were no injuries or damages to the vehicle. the vehicle was driven with caution to the residence and towed to an authorized dealer. the technician refused to inspect the vehicle and informed him that the manufacturers engineer would perform an investigation. the malfunction has not been determined at this time. the failure mileage was 57,000. the vin was unavailable.
Reported in: MACON GA || Crash: Y || VIN #:
VEHICLE SPEED CONTROL
tl* the contact owns a 2007 lexus rx350. the contact was driving approximately between 20-30 mph on normal road conditions; approaching a traffic stop signal. there was pressure applied to the brake pedal. suddenly, the vehicle began to lunge forward and unintended acceleration occurred. the vehicle failed to slow down. the driver placed the gear shifter into "neutral" position. the vehicle came to a complete stop. the vehicle was able to resume normal operation. the vehicle was not inspected by a mechanic. the manufacturerer was notified of the malfunctions. the failure mileage was 35,000. the vin was unavailable.
Reported in: BELFAIR WA || Crash: N || VIN #:
VEHICLE SPEED CONTROL
unexpected acceleration it has happened with two different drivers. once when in "park" and once while on the highway. no damage or injuries occurred.
Reported in: LOCKPORT NY || Crash: N || VIN #: 2T2HK31U17C
VEHICLE SPEED CONTROL
re: 2007 lexus rx350. response time from gas pedal action to car responding is slow (about 2-3 sec.) i never know when the car is going to start/stop moving. the start delay is constant. acceleration reduction is also 2-3 sec. and infrequent. the most recent prolonged acceleration event is documented in your approximate incident date spaces. if i need to try to get out of another drivers path and step on the gas in order to "move", the rear end squeals and control is sacrificed. two different lexus dealers have seemed unconcerned and have not even documented my complaints.
Reported in: HUNTINGTON BEACH CA || Crash: N || VIN #: JTJGK31U670
VEHICLE SPEED CONTROL
random acceleration! my rx 350 lexus was returned to the dealer for repair less than a month after i purchased it for random acceleration. i explained that although i am not accelerating my vehicle accelerates rapidly and lunges forward. i have to take my foot of the gas immediately and apply the brake. sometimes it happens 3/4 times a day and sometimes not for a week, thus the term random. i have brought it in to park place lexus and called numerous times. they drive it a few miles and tell me nothing is wrong. i even pleaded with the owner of park place, chris brunner to keep my car and drive it until he experienced the random acceleration, he refused and told me to call lexus headquarters. i did call and was on hold for 38 minutes. lauren shields of lexus also told me nothing could be done. i think mr. al smith, the vp of customer satisfaction should monitor how good customers and repeat buyers with serious vehicle problems are handled. i am now at 52,000 miles and past warranty, (i think this was their plan- to dance around the problem until my warranty ran out) i worry if i will be able to stop my vehicle the next time this happens. the random acceleration started immediately after purchase and it was prior to any recalls, any tv news casts or newspaper articles. we have 2 highlanders, and this is my 4th lexus, we are good customers and nothing has been done. i think the random acceleration is a problem for many more vehicles than they have recalled!
Reported in: TRABUCO CANYON CA || Crash: N || VIN #: 2T2GK31U27C
SEATS
tl* the contact owns a 2007 lexus rx350. the contact stated that the driver's side seat was broken and would rock back and forth while driving. the dealer inspected the vehicle and advised the failure was not a safety concern. he stated the lower seat frame had broken and the entire seat would need to be replaced. there were no recalls for the failure. the manufacturer was contacted and advised there was only a technical service bulletin available for the seat failure and they would take no liability. the failure and current mileages were approximately 130,000.
Reported in: GRENADA HILLS CA || Crash: N || VIN #: 2T2GK31U47C
ENGINE AND ENGINE COOLING
this complaint is regarding the vvt-i oil hose on a 2007 lexus rx350. either the current rubber hose or the "improved" rubber hose with lexus¿ service campaign (9lh) doesn't address the safety concern about this hose. this hose routes a high pressure flow of hot engine oil outside the engine block. rubber deteriorates over time and miles and can unexpectedly break or rupture causing engine oil to rapidly drain from the engine. despite denials by toyota/lexus, this is in fact a safety issue because ruptured oil lines can and have cause accidents and fires when seized engines and/or oil soaked tires and/or brake pads cause loss of vehicle control and/or motorists to become stranded (possibly out of cell phone range). i have contacted lexus to put the correct fix of all metal oil line which it began installing in toyota/lexus vehicles manufactured during april 2008 and lexus refused to do so. i strong urge nhtsa to initiate an investigation on this issue due to the safety concern.
Reported in: IRVINE CA || Crash: N || VIN #:
VEHICLE SPEED CONTROL
my 2007 lexus rx 350 will occasionally slow down and feel as if it is going to shut off when i press the gas. it will then suddenly accelerate and jolt causing me to depress the brakes in order to slow down. i have advised lexus of the problem and must bring it in for service. this has been happening since i purchased the car in 2008.
Reported in: YONKERS NY || Crash: N || VIN #: 2T2GK31U27C
ELECTRONIC STABILITY CONTROL
when driving in snow and ice up hill and turning, the back wheels consistently lose power and my car starts rolling backwards down my driveway. my driveway is steep and when rolling backwards down a right hand turn the car is mostly out of control. there is no way (according to the lexus dealership) to turn off the system that causes this. (new models do have a cut off). started in early dec. and happened most of the winter.
Reported in: BOZEMAN MT || Crash: N || VIN #: 2T2HK31U77C
TRACTION CONTROL SYSTEM
when driving in snow and ice up hill and turning, the back wheels consistently lose power and my car starts rolling backwards down my driveway. my driveway is steep and when rolling backwards down a right hand turn the car is mostly out of control. there is no way (according to the lexus dealership) to turn off the system that causes this. (new models do have a cut off). started in early dec. and happened most of the winter.
Reported in: BOZEMAN MT || Crash: N || VIN #: 2T2HK31U77C
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
2007 lexus rx350. consumer states stuck accelerator and run away car caused an accident. *tgw the consumer was involved in two accidents. the second accident was a simple rear end collision. however, after being hit, the vehicle accelerated and the consumer had to apply extreme pressure to the brake pedal to make it come to a stop. *jb
Reported in: HILTON HEAD SC || Crash: Y || VIN #: JTJGK31U470
STEERING
i have a 2007 lexus rx350 and when i make a right hand turn, the steering wheel does not come back to center and continues to pull right unless i pull the steering wheel back myself. the first time it happened i was traveling a slow speed and almost drove off the road since it caught me off guard. the problem has continued at various speeds. i brought the car in to my lexus dealer last week and they replaced the steering system and charged me nearly $2000. i have not experienced the issue since lexus replaced the steering rack. the issue sounds identical to a recall i heard about today on their 2009-10 ls 460, ls 460 l and ls 600h l models.
Reported in: CLARKSBURG MD || Crash: N || VIN #: 2T2HK31U37C
ELECTRICAL SYSTEM
idiot/trouble lights all come on intermittently while driving; no apparent affect or impact on operation of vehicle; other than the anxiety created by the sudden appearance of all the dash trouble lights coming on all at once, for no apparent reason. this continues to occur intermittently while the vehicle is moving. after shut down and restarting, the trouble lights return to normal "all-off" status. this has been occurring for the last two (2) years. i have discussed the condition with two different dealers (coconut creek, fl and greenville, sc), but they cannot duplicate the condition.
Reported in: SPARTANBURG SC || Crash: N || VIN #: 2T2GK31UX7C
SUSPENSION
lexus 2007 rx350 can suddenly vibrate at a speed of 55 mph or higher. the vibration can unexpectedly start any time, first starting at brake pedal and then the whole vehicle body. the vibration cannot be stopped without pressing the brake pedal a few times. this will create a safety problem and can cause an accident in highway. i took the vehicle to a lexus dealership four times and they failed to identify the cause and fix the problem. i also wrote to the lexus company for help, and the company only suggested to get service at dealership.
Reported in: LOS ANGELES CA || Crash: N || VIN #: 2T2HK31UX7C
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
2007 rx 350. consumer states problems with installation of running boards on vehicle *tgw the dealer was unable to produce the running boards after eight months of the consumer making calls to them. in july 2007, the consumer began experiencing problems with the hazard lights and sensors. on several instances, the tire light would illuminate. the vehicle was taken to the dealer and they found a nail in one of the tires which caused the hazard sensor to activate. in october 2007, the rear passenger window would not roll up at times. additionally, the tire hazard sensor also continued to exhibit problems. the dealer was unable to replicate the window malfunction and the tire sensor was reset. in late december 2007, the consumer began experiencing problems with the air bags and sensors. the dealer reset the air bag sensor. shortly thereafter, the consumer continued to experience the same air bag malfunction. upon inspection of the vehicle, it was determined that the entire air bag system had shut down and was inoperable. over the course of the next seven months, she continued to experience issues with the tire hazard sensors and was frequently unable to use the automatic seat adjust feature on the driver's side. passengers also complained that they could not adjust the seat and that the seat belt felt tight and would not extend outward. the dealer sated the seat belt was caught in the passenger seat track, which caused the malfunction of the passenger seat and seat belt. several months later, the consumer complained of steering problems, but the dealer was unable to find a problem. the consumer stated she continued to have problems with air bag light. in july 2009, the consumer began experiencing problems with the remote lock and door locks. currently, the passenger door only locks manually. the problems with the passenger seat and seat belt was never corrected. in addition, the rear of the truck was making a rattling noise. *jb
Reported in: VALLEY STREAM NY || Crash: N || VIN #: 2T2HK31U67C
VISIBILITY:GLASS, SIDE/REAR
2007 rx 350. consumer states problems with installation of running boards on vehicle *tgw the dealer was unable to produce the running boards after eight months of the consumer making calls to them. in july 2007, the consumer began experiencing problems with the hazard lights and sensors. on several instances, the tire light would illuminate. the vehicle was taken to the dealer and they found a nail in one of the tires which caused the hazard sensor to activate. in october 2007, the rear passenger window would not roll up at times. additionally, the tire hazard sensor also continued to exhibit problems. the dealer was unable to replicate the window malfunction and the tire sensor was reset. in late december 2007, the consumer began experiencing problems with the air bags and sensors. the dealer reset the air bag sensor. shortly thereafter, the consumer continued to experience the same air bag malfunction. upon inspection of the vehicle, it was determined that the entire air bag system had shut down and was inoperable. over the course of the next seven months, she continued to experience issues with the tire hazard sensors and was frequently unable to use the automatic seat adjust feature on the driver's side. passengers also complained that they could not adjust the seat and that the seat belt felt tight and would not extend outward. the dealer sated the seat belt was caught in the passenger seat track, which caused the malfunction of the passenger seat and seat belt. several months later, the consumer complained of steering problems, but the dealer was unable to find a problem. the consumer stated she continued to have problems with air bag light. in july 2009, the consumer began experiencing problems with the remote lock and door locks. currently, the passenger door only locks manually. the problems with the passenger seat and seat belt was never corrected. in addition, the rear of the truck was making a rattling noise. *jb
Reported in: VALLEY STREAM NY || Crash: N || VIN #: 2T2HK31U67C
SEAT BELTS
2007 rx 350. consumer states problems with installation of running boards on vehicle *tgw the dealer was unable to produce the running boards after eight months of the consumer making calls to them. in july 2007, the consumer began experiencing problems with the hazard lights and sensors. on several instances, the tire light would illuminate. the vehicle was taken to the dealer and they found a nail in one of the tires which caused the hazard sensor to activate. in october 2007, the rear passenger window would not roll up at times. additionally, the tire hazard sensor also continued to exhibit problems. the dealer was unable to replicate the window malfunction and the tire sensor was reset. in late december 2007, the consumer began experiencing problems with the air bags and sensors. the dealer reset the air bag sensor. shortly thereafter, the consumer continued to experience the same air bag malfunction. upon inspection of the vehicle, it was determined that the entire air bag system had shut down and was inoperable. over the course of the next seven months, she continued to experience issues with the tire hazard sensors and was frequently unable to use the automatic seat adjust feature on the driver's side. passengers also complained that they could not adjust the seat and that the seat belt felt tight and would not extend outward. the dealer sated the seat belt was caught in the passenger seat track, which caused the malfunction of the passenger seat and seat belt. several months later, the consumer complained of steering problems, but the dealer was unable to find a problem. the consumer stated she continued to have problems with air bag light. in july 2009, the consumer began experiencing problems with the remote lock and door locks. currently, the passenger door only locks manually. the problems with the passenger seat and seat belt was never corrected. in addition, the rear of the truck was making a rattling noise. *jb
Reported in: VALLEY STREAM NY || Crash: N || VIN #: 2T2HK31U67C
AIR BAGS
2007 rx 350. consumer states problems with installation of running boards on vehicle *tgw the dealer was unable to produce the running boards after eight months of the consumer making calls to them. in july 2007, the consumer began experiencing problems with the hazard lights and sensors. on several instances, the tire light would illuminate. the vehicle was taken to the dealer and they found a nail in one of the tires which caused the hazard sensor to activate. in october 2007, the rear passenger window would not roll up at times. additionally, the tire hazard sensor also continued to exhibit problems. the dealer was unable to replicate the window malfunction and the tire sensor was reset. in late december 2007, the consumer began experiencing problems with the air bags and sensors. the dealer reset the air bag sensor. shortly thereafter, the consumer continued to experience the same air bag malfunction. upon inspection of the vehicle, it was determined that the entire air bag system had shut down and was inoperable. over the course of the next seven months, she continued to experience issues with the tire hazard sensors and was frequently unable to use the automatic seat adjust feature on the driver's side. passengers also complained that they could not adjust the seat and that the seat belt felt tight and would not extend outward. the dealer sated the seat belt was caught in the passenger seat track, which caused the malfunction of the passenger seat and seat belt. several months later, the consumer complained of steering problems, but the dealer was unable to find a problem. the consumer stated she continued to have problems with air bag light. in july 2009, the consumer began experiencing problems with the remote lock and door locks. currently, the passenger door only locks manually. the problems with the passenger seat and seat belt was never corrected. in addition, the rear of the truck was making a rattling noise. *jb
Reported in: VALLEY STREAM NY || Crash: N || VIN #: 2T2HK31U67C
STEERING
2007 rx 350. consumer states problems with installation of running boards on vehicle *tgw the dealer was unable to produce the running boards after eight months of the consumer making calls to them. in july 2007, the consumer began experiencing problems with the hazard lights and sensors. on several instances, the tire light would illuminate. the vehicle was taken to the dealer and they found a nail in one of the tires which caused the hazard sensor to activate. in october 2007, the rear passenger window would not roll up at times. additionally, the tire hazard sensor also continued to exhibit problems. the dealer was unable to replicate the window malfunction and the tire sensor was reset. in late december 2007, the consumer began experiencing problems with the air bags and sensors. the dealer reset the air bag sensor. shortly thereafter, the consumer continued to experience the same air bag malfunction. upon inspection of the vehicle, it was determined that the entire air bag system had shut down and was inoperable. over the course of the next seven months, she continued to experience issues with the tire hazard sensors and was frequently unable to use the automatic seat adjust feature on the driver's side. passengers also complained that they could not adjust the seat and that the seat belt felt tight and would not extend outward. the dealer sated the seat belt was caught in the passenger seat track, which caused the malfunction of the passenger seat and seat belt. several months later, the consumer complained of steering problems, but the dealer was unable to find a problem. the consumer stated she continued to have problems with air bag light. in july 2009, the consumer began experiencing problems with the remote lock and door locks. currently, the passenger door only locks manually. the problems with the passenger seat and seat belt was never corrected. in addition, the rear of the truck was making a rattling noise. *jb
Reported in: VALLEY STREAM NY || Crash: N || VIN #: 2T2HK31U67C
SUSPENSION
2007 rx 350. consumer states problems with installation of running boards on vehicle *tgw the dealer was unable to produce the running boards after eight months of the consumer making calls to them. in july 2007, the consumer began experiencing problems with the hazard lights and sensors. on several instances, the tire light would illuminate. the vehicle was taken to the dealer and they found a nail in one of the tires which caused the hazard sensor to activate. in october 2007, the rear passenger window would not roll up at times. additionally, the tire hazard sensor also continued to exhibit problems. the dealer was unable to replicate the window malfunction and the tire sensor was reset. in late december 2007, the consumer began experiencing problems with the air bags and sensors. the dealer reset the air bag sensor. shortly thereafter, the consumer continued to experience the same air bag malfunction. upon inspection of the vehicle, it was determined that the entire air bag system had shut down and was inoperable. over the course of the next seven months, she continued to experience issues with the tire hazard sensors and was frequently unable to use the automatic seat adjust feature on the driver's side. passengers also complained that they could not adjust the seat and that the seat belt felt tight and would not extend outward. the dealer sated the seat belt was caught in the passenger seat track, which caused the malfunction of the passenger seat and seat belt. several months later, the consumer complained of steering problems, but the dealer was unable to find a problem. the consumer stated she continued to have problems with air bag light. in july 2009, the consumer began experiencing problems with the remote lock and door locks. currently, the passenger door only locks manually. the problems with the passenger seat and seat belt was never corrected. in addition, the rear of the truck was making a rattling noise. *jb
Reported in: VALLEY STREAM NY || Crash: N || VIN #: 2T2HK31U67C
SEATS:FRONT ASSEMBLY:POWER ADJUST
2007 rx 350. consumer states problems with installation of running boards on vehicle *tgw the dealer was unable to produce the running boards after eight months of the consumer making calls to them. in july 2007, the consumer began experiencing problems with the hazard lights and sensors. on several instances, the tire light would illuminate. the vehicle was taken to the dealer and they found a nail in one of the tires which caused the hazard sensor to activate. in october 2007, the rear passenger window would not roll up at times. additionally, the tire hazard sensor also continued to exhibit problems. the dealer was unable to replicate the window malfunction and the tire sensor was reset. in late december 2007, the consumer began experiencing problems with the air bags and sensors. the dealer reset the air bag sensor. shortly thereafter, the consumer continued to experience the same air bag malfunction. upon inspection of the vehicle, it was determined that the entire air bag system had shut down and was inoperable. over the course of the next seven months, she continued to experience issues with the tire hazard sensors and was frequently unable to use the automatic seat adjust feature on the driver's side. passengers also complained that they could not adjust the seat and that the seat belt felt tight and would not extend outward. the dealer sated the seat belt was caught in the passenger seat track, which caused the malfunction of the passenger seat and seat belt. several months later, the consumer complained of steering problems, but the dealer was unable to find a problem. the consumer stated she continued to have problems with air bag light. in july 2009, the consumer began experiencing problems with the remote lock and door locks. currently, the passenger door only locks manually. the problems with the passenger seat and seat belt was never corrected. in addition, the rear of the truck was making a rattling noise. *jb
Reported in: VALLEY STREAM NY || Crash: N || VIN #: 2T2HK31U67C
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
2007 rx 350. consumer states problems with installation of running boards on vehicle *tgw the dealer was unable to produce the running boards after eight months of the consumer making calls to them. in july 2007, the consumer began experiencing problems with the hazard lights and sensors. on several instances, the tire light would illuminate. the vehicle was taken to the dealer and they found a nail in one of the tires which caused the hazard sensor to activate. in october 2007, the rear passenger window would not roll up at times. additionally, the tire hazard sensor also continued to exhibit problems. the dealer was unable to replicate the window malfunction and the tire sensor was reset. in late december 2007, the consumer began experiencing problems with the air bags and sensors. the dealer reset the air bag sensor. shortly thereafter, the consumer continued to experience the same air bag malfunction. upon inspection of the vehicle, it was determined that the entire air bag system had shut down and was inoperable. over the course of the next seven months, she continued to experience issues with the tire hazard sensors and was frequently unable to use the automatic seat adjust feature on the driver's side. passengers also complained that they could not adjust the seat and that the seat belt felt tight and would not extend outward. the dealer sated the seat belt was caught in the passenger seat track, which caused the malfunction of the passenger seat and seat belt. several months later, the consumer complained of steering problems, but the dealer was unable to find a problem. the consumer stated she continued to have problems with air bag light. in july 2009, the consumer began experiencing problems with the remote lock and door locks. currently, the passenger door only locks manually. the problems with the passenger seat and seat belt was never corrected. in addition, the rear of the truck was making a rattling noise. *jb
Reported in: VALLEY STREAM NY || Crash: N || VIN #: 2T2HK31U67C
ENGINE AND ENGINE COOLING
i have 2007 lexus rx 350, while i was driving the car on september 5, 2010, my a/c light started blinking and then gave me "check air condition" sign. start to smell gas/oil smell and also saw some smoke from the engine. i pulled over and saw oil leaking by the front passenger tire side. opened my hook and check for oil level and i was almost out of oil. i figured my oil might be leaking for a while and when i got back home i realized there was some oil in my driveway as well. so i think this problem started a day ago. i added 3 quarts and drove the car back home (about 4 miles). since i had added additional oil, it had more oil to leak out. which made my driveway covered with more oil. i have not had any kind of accident on this car and have done my oil change very regularly while i was browsing this issue online, i realized there are number of people who have report same problem for same model of lexus on different forms and blogs. it is my request for you to look into this and see if this is manufactures issues. this situation is very hazardous and unsafe for the vehicle to drive. i would appreciate your help on this.
Reported in: AVENEL NJ || Crash: N || VIN #: 2T2HK31U87C
ENGINE AND ENGINE COOLING
the oil cooler hose burst without warning, spewing oil all over the road and in our driveway and garage. in addition to a safety hazard, this is an environmental problem. the car is a 2007 lexus rx350. the hose was replaced by the dealer under a "campaign," but no prior notice of the problem was issued.
Reported in: LAKE FOREST IL || Crash: N || VIN #: 2T2HK31U77C
SERVICE BRAKES, HYDRAULIC
tl*the contact owns a 2007 lexus rx350. while driving 45 mph on a curved ramp when the contact applied the brakes they failed causing her to lose control of the vehicle crashing into a ramp wall and the vehicle rolled over. the drivers side front air bag didn't deploy. the contact received injuries to the face, mouth, and body. the investigator found the right front rotors fractured. nevada state police report nhp0705110020 was filed. the failure and current mileages were 10,000.
Reported in: LAS VEGAS NV || Crash: Y || VIN #: 2T2GK31U97C
AIR BAGS:FRONTAL
tl*the contact owns a 2007 lexus rx350. while driving 45 mph on a curved ramp when the contact applied the brakes they failed causing her to lose control of the vehicle crashing into a ramp wall and the vehicle rolled over. the drivers side front air bag didn't deploy. the contact received injuries to the face, mouth, and body. the investigator found the right front rotors fractured. nevada state police report nhp0705110020 was filed. the failure and current mileages were 10,000.
Reported in: LAS VEGAS NV || Crash: Y || VIN #: 2T2GK31U97C
UNKNOWN OR OTHER
tl*the contact owns a 2007 lexus rx350. the contact stated that she noticed a strange odor that made her sick. the dealer sprayed the vehicle with a cosmoline spray (which the contact stated was toxic). the dealer also tried a cleaning spray which did not remedy the problem. the contact stated that the odor worsened and caused long-term health problems. the vehicle had not been repaired. the failure mileage was 14. updated 2/15/2011 updated 11/30/2011 *ln
Reported in: ASPEN CO || Crash: N || VIN #: 2T2HK31U17C
SERVICE BRAKES, HYDRAULIC
tl*the contact owns 2007 lexus rx 350. while the contact drove approximately 20 mph, in order to prevent a crash with the vehicle in front of her she applied the brakes and the vehicle did not stop causing a crash to occur. there were no injuries or police report filed. the front end of the vehicle was damaged. the contact had not taken the vehicle to a dealer or a local mechanic to be repaired. the failure mileage was approximately 43,400.
Reported in: SILVER SPRING MD || Crash: Y || VIN #: 2T2HK31UX7C
VISIBILITY:DEFROSTER/DEFOGGER SYSTEM
for the last 3 years our vehicle has been emitting white powder from the interior vents. it is very noticeable as the powder settles all over the dash board and becoming progressively worse each year. we live in florida and only notice this problem during the winter when the heater is used. we are worried of this powder being potentially hazardous to our health as we breath it in. i have heard other owners of lexus rx 350 with similar issues. the dealers fail to acknowledge the defect and potential hazard.
Reported in: JACKSONVILLE FL || Crash: N || VIN #: 2T2HK31U27C
VEHICLE SPEED CONTROL
at approx. 8:05 am on thursday, december 2nd i was stopped behind a school bus that was picking up children at the intersection (1-2) min wait) i gave the car enough gas to make the right hand turn onto crockers lake blvd. which is only approx. 150-200 ft in length. i estimate the speed was between 10-15 mph when i began braking to make the left hand turn into the citation club apartments when i noticed the vehicle was not slowing. i pressed the brake pedal harder and the car continued to pull against the brakes. as i approached the end of crookers lake blvd i had both feet on the brakes and the car was slowing, however the engine was "screaming" and the tachometer was approaching to "red-line". i managed to make the left hand turn and as the car slowed i shifted it into park to stop it. the engine was screaming so i turned the ignition to off position. i attempted to restart the vehicle and it immediately red-lined again; i immediately turned off the car. updated 03/11/11
Reported in: SARASOTA FL || Crash: N || VIN #: 2T2GK31U17C
UNKNOWN OR OTHER
i had pushed the button to open the rear door on the unit. i began loading items in the rear when the door came down striking me in the head. the door continued to lower after hitting me the door has opened by the button and then closed by itself on previous occasions. no one was injured from previous closings.
Reported in: PORTLAND ME || Crash: N || VIN #: 2T2HK31U47C
EXTERIOR LIGHTING
my lexus 2007 rx 350 has heavy water condensation in the headlights in the driver side of the vehicle that is causing my headlights to flicker and shut off. repeated calls to lexus customer care has not resulted in anything. i took the vehicle to the dealer and got their vehicle inspector to inspect and got a detailed report endorsing my complaint that it is the problem with the lexus headlight design that allows heavy water condensation causing my headlights to blow up. very frustrated with the way lexus people are behaving and this is not what you expect after you buy an expensive vehicle. this problem of theirs is directly putting me and other fellow motorists under risk. *ln
Reported in: HOFFMAN ESTATE IL || Crash: N || VIN #:
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
the tire pressure monitor system on my 2007 lexus rx350 is on all the time can't be reset. still only had 29k mile on the original tires. i know toyota was recall some suv for the same problem but, my lexus is not on the list.
Reported in: SAN JOSE CA || Crash: N || VIN #: JTJHK31U172
ELECTRICAL SYSTEM
all the dashboard instrument warning lights come on and stay on until the engine/ignition key is turned-off. no apparent mechanical or electrical failure as indicated by all the dash warning lights. the sudden appearance of the entire dash warning light system energizing is unnerving to say the least. this has been an ongoing malfunction that the dealer cannot locate or reproduce. the most recent occurrence was on april 7th and again on april 11th, both while the car was in motion and stayed on until the engine was shutdown. the lights did not come on after a restart. the repeating occurrence renders the warning system totally ineffective, in the event of a real mechanical or electrical failure.
Reported in: CHARLOTTE NC || Crash: N || VIN #: 2T2GK31UX7C
EXTERIOR LIGHTING
drivers side headlamp lens develops condensation on the inside of the lens. the amount of condensation is increasing daily and cannot be dried out. this adversely affects the refraction of the headlamp beam which is both dangerous for the driver and oncoming traffic.
Reported in: CHARLOTTE NC || Crash: N || VIN #: 2T2GK31UX7C
VISIBILITY:DEFROSTER/DEFOGGER SYSTEM
air conditioning and ventilation system blows plastic dust particles from de froster vents.
Reported in: ENCINO CA || Crash: N || VIN #: 2T2GK31U47C
ENGINE AND ENGINE COOLING
lexus rx 350s have defective ignition coil packs. they are failing like bad light bulbs. when one fails the vsc and "check engine" lights come on; drive too far and the engine starts to shake so violently you simply can not drive. two of the six in my car have failed so far. i am told toyota used the same engine in their '07 avalons with the same results. they need to recall and replace all of them.
Reported in: OHIO OH || Crash: N || VIN #: 2T2HK31U07C
EXTERIOR LIGHTING
i went to for routine maintenance and they told me i needed some bulbs replaced. i agreed to pay for the bulb replacement. about 2 weeks later, i noticed condensation in the headlight. i went back to and indicated that there had not been a problem with my headlight until after they replaced the bulb. they stated they did not cause this and that "this condensation problem just sometimes happens with the rx's. water leaks into the headlight assembly". since it appears that lexus knows this, they should fix it or have a recall. stated that it would be "very expensive" to have the light fixed. i was thoroughly annoyed with them, (especially since i believe that they did indeed cause the issue), so i instead went to ). told me that my car was out of warranty, so it would cost $2,200 to fix the light. what?! i asked why it was going to be so ridiculously expensive. they stated because they have to take the entire light housing out and will need to remove part of the bumper to do this and replace some kind of computer chip. now my light is almost burned out from the moisture, so i have no choice but to eventually pay and get it replaced. (i know nothing about cars or i'd try to do it myself, but i don't want to cause any additional issues). since lexus knows about this problem (both lexus service stations stated "this is just something that happens with the rx"), they should create a fix for this, recall it, or at least make the replacement cost less expensive. i have owned 3 lexus vehicles, but because of this issues, this may be my final lexus! extraordinarily annoyed about this!!! information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) *tt
Reported in: UPPER MARLBORO MD || Crash: N || VIN #: 2T2HK31U97C
VEHICLE SPEED CONTROL
tl* the contact owns a 2007 lexus rx350. the contact stated that while reversing from a parking space, the vehicle suddenly accelerated. as a result, she crashed against a wall. a police report was filed and no injuries were reported. the vehicle was towed to a local mechanic but was neither diagnosed nor repaired. the vehicle was not repaired. the failure and the current mileage was 56,000.
Reported in: MORRISTOWN NJ || Crash: Y || VIN #: 2T2HK31UX7C
ENGINE AND ENGINE COOLING
on april 23, while driving home through my neighborhood thought i heard a knocking noise in my engine. next morning drove about a mile from the house and knocking noise started again. took vehicle to mechanic and after inspection found that most of my oil had leaked out because the oil cooler hose assembly/gasket blew out. towed car to sterling mccall lexus because our mechanic said there was a recall. at sterling they said the recall was for the other side oil cooler hose assembly/gasket which they replaced. so, they wanted to charge me $643 to fix the identical hose parts that were recalled on the other side. towing to sterling $168. towing back to my mechanic $86. - charged double at sterling for towing. our mechanic did work for about half of what sterling wanted. please recall the left and right side oil cooler hoses. they are identical and both will blow out causing major engine damage. i would like to be reimbursed for the work done - please recall!
Reported in: HOUSTON TX || Crash: N || VIN #: 2T2GK31U57C
ENGINE AND ENGINE COOLING
tl* the contact owns a 2007 lexus rx350. the contact stated that the engine oil was spilling all over the engine and under the bottom of the vehicle. the check engine light was illuminated due to all of the engine oil leaking. there was a rubber hose that was found to be fractured and leaking. the vehicle was towed to the dealer who advised that they would repair the failure but the parts would take nine days to arrive. the manufacturer was not notified of the failure. the vin was unknown. the failure mileage was 71,000.
Reported in: WATERTOWN WI || Crash: N || VIN #:
ENGINE
check engine light came on and vsc off came on while driving. this is the second tine in 2 months. vehicles vibrate violent shortly after. was diagnosed by qualify technician that ignition coil #6 has failed. this is similar to previous check engine light on problem 2 months ago when ignition coil #4 failed.
Reported in: TEMECULA CA || Crash: N || VIN #:
ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSE
driving home from work late at night my car started to make sounds it smelled like rubber burning. my display panel showed no trouble lights were on. i knew i had just had the oil changed the oil light was not on. i am a 61 year old woman on a dark back road with no lights or cars around me i was not stopping. after driving 10 miles finally i was a block from home now the oil light comes on. my husband checked the oil and saw that the oil stick was dry. i called where i had my oil changed and explained and they said to have the car towed to them. once they checked it out he called and said my oil cooler hose blew apart he said they see this alot in 2007 lexus rx 350 and i should call my dealer. i called the lexus service dealer the service guy said it was under warranty. i asked if my motor was ruined will lexus fix it he said yes toyota would have to eat the cost. i had the car towed to lexus i got a call from the lexus service dept he said it was not under warranty. he said i would have to pay almost 600.00 to have a new hose installed. i went off on him. my car has 75000.00 miles i have owned cars with 115+ miles and never had a oil hose go bad. the scary thing is there is no warning when this hose blows. the dash board panel lights should indicate there is a problem service is needed something! for the hose to blow apart in just a second like it did the hose has a default. toyota has known about this problem and refuses to do a recall at this time. we need to have a class action law suit. this is so dangerous why is toyota not taking care of this problem they wait until deaths occur. *js
Reported in: BOWIE MD || Crash: N || VIN #:
ENGINE
i have now had to replace 3 ignition coils. i only have the paperwork for 2 times, but each time the car began to run rough and the engine went off at stops, and the electrical system light went on. the first time this happened, which i think was in 2010, the lexus technician said it was a fluke. the second time (above date), the lexus technician said he was beginning to see a lot of ignition coil failures. this last time (today), the technician said replacing faulty ignition coils is now common, and just a part of maintenance. he also said some people were choosing to replace all 6 of them at once so that they wouldn't be stranded at night or on the road, and to save money. obviously, there's a major problem with lexus rx350 ignition coils. *tt
Reported in: OAKTON VA || Crash: N || VIN #: 2T2HK31U17C
ELECTRICAL SYSTEM:IGNITION
i have now had to replace 3 ignition coils. i only have the paperwork for 2 times, but each time the car began to run rough and the engine went off at stops, and the electrical system light went on. the first time this happened, which i think was in 2010, the lexus technician said it was a fluke. the second time (above date), the lexus technician said he was beginning to see a lot of ignition coil failures. this last time (today), the technician said replacing faulty ignition coils is now common, and just a part of maintenance. he also said some people were choosing to replace all 6 of them at once so that they wouldn't be stranded at night or on the road, and to save money. obviously, there's a major problem with lexus rx350 ignition coils. *tt
Reported in: OAKTON VA || Crash: N || VIN #: 2T2HK31U17C
ENGINE
while driving on highway engine motor oil suddenly leak (massive leak all over the car underneath and back) and produce burning smoke. did not know this happen(no warning signals at all) and wind blow the smoke back so the driver can't see it. the motor oil was down to nothing after been told by other driver to stop the car. tow the car to lexus dealer and been told the 'rear main seal and front timing cover seal' broke. the deal did not see the problem(rear main seal broke) before and don't know the cause. did not see any oil leak underneath the car or any warning light for the past 5 years.
Reported in: FREMONT CA || Crash: N || VIN #: 2T2GK31U77C
EXTERIOR LIGHTING
i parked my car in a parking spot to do some errands and, before i could put the car in park and turn the car off, the car shot forward and went through some shrubs, across a walkway, and finally ran straight into a brick wall of one of the stores i was going to. several bricks fell off the building and , needless to say, i was as shaken up as the building. since there is a wide walkway between the shrubs and the building, if anyone had been going to or from the store, that person or persons would,in all likelihood, have been killed. there were several witnesses who saw my car pull into the space, come to a stop, and then fly across the shrubs, sidewalk and into the building. my foot never touched the accelerator at the time of the incident and, according to the company that repaired the car, there was no need to adjust/replace the floormat or the accelerator or the brakes.
Reported in: CHARLOTTE NC || Crash: Y || VIN #: 2T2HK31U27C
VEHICLE SPEED CONTROL
i parked my car in a parking spot to do some errands and, before i could put the car in park and turn the car off, the car shot forward and went through some shrubs, across a walkway, and finally ran straight into a brick wall of one of the stores i was going to. several bricks fell off the building and , needless to say, i was as shaken up as the building. since there is a wide walkway between the shrubs and the building, if anyone had been going to or from the store, that person or persons would,in all likelihood, have been killed. there were several witnesses who saw my car pull into the space, come to a stop, and then fly across the shrubs, sidewalk and into the building. my foot never touched the accelerator at the time of the incident and, according to the company that repaired the car, there was no need to adjust/replace the floormat or the accelerator or the brakes.
Reported in: CHARLOTTE NC || Crash: Y || VIN #: 2T2HK31U27C
STRUCTURE:BODY
i parked my car in a parking spot to do some errands and, before i could put the car in park and turn the car off, the car shot forward and went through some shrubs, across a walkway, and finally ran straight into a brick wall of one of the stores i was going to. several bricks fell off the building and , needless to say, i was as shaken up as the building. since there is a wide walkway between the shrubs and the building, if anyone had been going to or from the store, that person or persons would,in all likelihood, have been killed. there were several witnesses who saw my car pull into the space, come to a stop, and then fly across the shrubs, sidewalk and into the building. my foot never touched the accelerator at the time of the incident and, according to the company that repaired the car, there was no need to adjust/replace the floormat or the accelerator or the brakes.
Reported in: CHARLOTTE NC || Crash: Y || VIN #: 2T2HK31U27C
EXTERIOR LIGHTING
tl* the contact owns a 2007 lexus rx350. the contact stated that the head lights failed. the seal on the head light was damaged and from rain water entering the head light cover. the vehicle was taken to the dealer for inspection where they stated that the head light assembly needed to be replaced. the vehicle was repaired but the failure recurred. the manufacturer was notified and stated that they had to make a decision about repairing the vehicle again. the failure mileage was 50,000. the vin was unavailable.
Reported in: MEQUON WI || Crash: N || VIN #:
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
2007 lexus rx350. consumer writes in regards to floor mat recall *tgw the consumer stated he complied with the recall and took his vehicle to the dealer. however, when he returned to the dealer, he discovered two holes were in the existing carpet and nothing had been replaced. the recall letter stated that lexus would replace the floor carpet cover with a different one of a different shape as well as both forward and rear retention clips.
Reported in: CHARDON OH || Crash: N || VIN #: 2T2HK31U77C
EXTERIOR LIGHTING
tl* the contact owns a 2007 lexus rx350. the contact stated that while washing his vehicle, water managed to get into the light cover. the vehicle was taken to the dealer who stated that the light assembly needed to be replaced. the vehicle was repaired. the manufacturer was contacted and they stated that there was nothing wrong with the vehicle. the failure mileage was 50,000 and the current mileage was 55,000. the vin was not available.
Reported in: MEQUON WI || Crash: N || VIN #:
EXTERIOR LIGHTING:HEADLIGHTS
2007 lexus rx 350. consumer writes in regards to defective headlight assembly in vehicle. *smd the consumer stated a class action law suit was filed, in which it alleged that toyota knew or should have known that the headlight assemblies in their vehicles contained numerous distinct and serious latent design and/or manufacturing defects that caused them to be highly prone to condensation or moisture, but continued to fail to do anything about it. the consumer stated the fact of the matter, was defective parts, including defects in the headlamp housing, water and moisture were able to enter the headlight assembly and damage interior components, including damaging the electrical control until. which has proven to lead to serious safety hazards such as loss of illumination from one or both headlamps at unpredictable intervals, exposing drivers and those who they share the road with to significant and unreasonable danger, which is the exact problem she experienced with her vehicle.
Reported in: LOUISVILLE KY || Crash: N || VIN #:
EXTERIOR LIGHTING
moisture in headlights causing spread out light beam and possible rust/short circuit in electrical system.
Reported in: EL SOBRANTE CA || Crash: N || VIN #:
ELECTRICAL SYSTEM
moisture in headlights causing spread out light beam and possible rust/short circuit in electrical system.
Reported in: EL SOBRANTE CA || Crash: N || VIN #:
STEERING
during my annual state vehicle inspection conducted by a lexus dealership, service technicians indicated that one of the boots on the power steering rack had a hole/tear and was leaking power steering fluid, and there was an additional leak from a seal in the power-steering gear assembly. the estimate and final cost to replace the entire rack and pinion system was $1600+, and i found myself at the mercy of the dealership, who said i would "fail" my state inspection if i chose not to have them make this repair. i have since read online where numerous other rx350 and related lexus vehicle owners have experienced the same or similar steering rack failures and seal leaks, and there appears to have been at least 1 lexus recall campaign on a non-rx350 vehicle for this issue. unfortunately this was not a warranty repair for me, and since many other lexus vehicle owners have documented this same issue (and service technicians are quite familiar with the problem), it would seem that lexus would take the high road and commence a recall campaign for vehicles already on the road with this problem, and would correct or eliminate this problem for future vehicles now that it's a known, documented issue. unfortunately lexus does not appear willing/able to take the high road on this one.
Reported in: RUTHER GLEN VA || Crash: N || VIN #: 2T2HK31U27C
STEERING
noticed issue with power steering while turning on my 2007 lexus rx-350. vehicle inspected by technician and was informed of the power steering failure , oil leak. no dropping of oil was noticed on the parking floor at my home. technician informed that the oil reservoir was almost empty and the oil was collected in a boot under the steering rack. if the oil dripped on the floor, i could have noticed it and fix the issue much earlier. luckily i was not driving on the freeway at highway speeds? running without oil in the power steering? based on my discussion with lexus technician one in every three rx-350 2006 - 2008 seem to have this issue within 5 years of in service date and toyota/ lexus seem to pay no concern for the safety of the owners. please review and advise all owners of this failure and ensure lexus recalls and fix this issue for all owners. this vehicle is now in toronto / canada.
Reported in: TORONTO NY || Crash: N || VIN #: 2T2HK31U37C
AIR BAGS
the airbag light started flashing. i had it looked at by the lexus dealership. i needed to replace the whole airbag in the driver's seat, and my car had never been in an accident. they said it wasn't safe to drive and the airbag would not deploy if i were in an accident the way it was when i brought it in.
Reported in: SAVAGE MN || Crash: N || VIN #: LAUREN.H.DO
ENGINE
check engine light came on and vsc off came on while driving. vehicles vibrate violent shortly after. was diagnosed by lexus technician that ignition coil #6 has failed.
Reported in: SAVAGE MN || Crash: N || VIN #: 2T2HK31U47C
ELECTRICAL SYSTEM
check engine light came on and vsc off came on while driving. vehicles vibrate violent shortly after. was diagnosed by lexus technician that ignition coil #6 has failed.
Reported in: SAVAGE MN || Crash: N || VIN #: 2T2HK31U47C
ENGINE
i own a 2007 lexus rx350. when starting my car, a grinding sound is heard coming from the engine every 1 out of 7 or 8 times. the performed a diagnostic test, and the dealer advised that the camshaft tower would need replacing. apparently this is a common problem with the year, make, and model. the failure mileage was 89,000. lexus said they woulc cover parts but not labor, labor is 2/3 of the cost (total estimate $3800). apparently the car is unsafe to drive as is.
Reported in: SAVAGE MN || Crash: N || VIN #: 2T2HK31U47C
ENGINE
my wife parked the cat in garage around 8 pm 5/31/13.she came inside the house and told there is smell of tar. i went and smelled but did not see anything. i thought she must have driven over asphalt. on 6/1/13 i came back from workout and decided to put the car in driveway found pool of fluid on floor below the front passenger side. moved the car and check what it is, smell like engine oil. i towed the car to pep boys. after examining the car they found oil is leaking underneath of engine and mentioned to me some kind of tube is leaking. underneath of engine block. they suggested to take to a dealer. i towed the car again to redlands toyota, redlands, ca 92373. after hearing the problem he said it is similar to a camry problem which was recalled. he mentioned the v6 engine of lexus rx 350 and camry are similar. he checked lexus recall history, it was not recalled on 6/3/13 he called me and informed that vvti oil line have a pinhole causing oil leak. he also reported as a result of oil leak drive belt is all oily i had to go thru hassel, loss of transportation and mental agony not knowing what happening i did research and found rubber vvti is prone to be leak (2007-2011) and. lexus re[laced that piece with metal. i contacted lexus customers service, they will not accept toyota's finding. i had to take it to lexus dealer. what a waste of time, gas, and unnecessary hassel. . .. .
Reported in: LOMA LINDA CA || Crash: N || VIN #: 2T2GK31U67C
UNKNOWN OR OTHER
my wife parked the cat in garage around 8 pm 5/31/13.she came inside the house and told there is smell of tar. i went and smelled but did not see anything. i thought she must have driven over asphalt. on 6/1/13 i came back from workout and decided to put the car in driveway found pool of fluid on floor below the front passenger side. moved the car and check what it is, smell like engine oil. i towed the car to pep boys. after examining the car they found oil is leaking underneath of engine and mentioned to me some kind of tube is leaking. underneath of engine block. they suggested to take to a dealer. i towed the car again to redlands toyota, redlands, ca 92373. after hearing the problem he said it is similar to a camry problem which was recalled. he mentioned the v6 engine of lexus rx 350 and camry are similar. he checked lexus recall history, it was not recalled on 6/3/13 he called me and informed that vvti oil line have a pinhole causing oil leak. he also reported as a result of oil leak drive belt is all oily i had to go thru hassel, loss of transportation and mental agony not knowing what happening i did research and found rubber vvti is prone to be leak (2007-2011) and. lexus re[laced that piece with metal. i contacted lexus customers service, they will not accept toyota's finding. i had to take it to lexus dealer. what a waste of time, gas, and unnecessary hassel. . .. .
Reported in: LOMA LINDA CA || Crash: N || VIN #: 2T2GK31U67C
STEERING
my rx350 was in for 60k maintenance service. i was informed of the power steering oil leaking. no dropping of oil was noticed on the parking floor at my home. technician informed that the oil reservoir was almost empty. i had a platinum warranty that just expired and was asked to replace the power steering rack at my cost of $1800. i was told by the lexus technician that about 30% of rx-350 2006 seem to have this issue within 5 years of in service date and toyota/ lexus id not pay any concern for the safety of the owners. i cannot imagine that i am driving on the freeway at highway speeds running without oil in the power steering. please review and advise all owners of this failure and ensure lexus recalls and fix this issue for all owners. this vehicle is now in zionsville of indiana.
Reported in: ZIONSVILLE IN || Crash: N || VIN #: 2T2HK31U07C
EXTERIOR LIGHTING
headlight fills with condensation dimming light dealer states this happens and did nothing to help except want to charge 1700$ to replace unit.
Reported in: CINCINNATI OH || Crash: N || VIN #:
STRUCTURE
the covering on my passenger air bag is flaking off and dashboard cracking causing concern of premature deployment.
Reported in: WINDERMERE FL || Crash: N || VIN #: 2T2GK31U57C
AIR BAGS
the covering on my passenger air bag is flaking off and dashboard cracking causing concern of premature deployment.
Reported in: WINDERMERE FL || Crash: N || VIN #: 2T2GK31U57C
STEERING
my rx350 was in for 70k maintenance service. i was informed of the power steering oil leaking. no oil was noticed on the parking garage in our condo . the service technician said i should replace the power steering rack at a cost of $1800. he said the boot was starting to leak but at this point i said i would not replace but monitor. still evaluating the power steering oil reserve and looking at other options for repair. $1800 is way too much to replace this and based on what others are saying this is happening too often on these vehicles.
Reported in: CARLSBAD CA || Crash: N || VIN #: 2T2HK31U47C
ENGINE
tl* the contact owns a 2007 lexus rx350. the contact stated that the vehicle was taken to a mechanic for a routine oil change. the contact noticed oil leaking from the vehicle afterward. the vehicle was towed back to the mechanic for inspection where it was determined that the engine oil cooling hose was fracture due to defective material. the vehicle was repaired. the engine cooling hose was repaired with a steel hose. the manufacturer denied assistance with the repair, because the vehicle had exceeded the warranty repair mileage. the failure and current mileage was 139,569.
Reported in: GURNEE IL || Crash: N || VIN #: 2T2HK31U77T
POWER TRAIN
transmission started to slip on my lexus rx 2007 awd while accelerating from 20 mph. engine revs but the car cannot speed up. traffic backed up behind me. fortunately, the incident happened close to our house. i could slowly reach home. i had it towed to the dealership where it was determined that the transmission need to be replaced. i always go to the same dealership for regular maintenance. i have all service records up to date. i had the automatic transmission flush done at 108,000 miles. since then, i researched several online forums for similar issue pertaining to v6. *jb
Reported in: NOVI MI || Crash: N || VIN #: 2T2HK31UX7C
ENGINE
driving on the highway my wife noticed a film on the back window as we were headed from onalaska wi to eau claire wi about 20 miles from eau claire the oil lamp started to flicker then came on solid. we also heard a flapping sound. we were not sure what was going on we stopped at a kwik trip gas station and checked the oil dip stick and noticed no oil. also checked the back of the car had oil film purchased 4 quarts of oil and drove to the nearest quick lube they discovered a serious leak coming from a small hose off the oil filter area i am concerned we may have engine damage. why were we not notified by lexus?? thanks.
Reported in: ONALASKA WI || Crash: N || VIN #: 2T2HK31U27C
ENGINE AND ENGINE COOLING
my 2007 rx350 was in for 50k maintenance service. i was informed of the power steering oil leaking. no dropping of oil was noticed on the parking floor at my home. technician informed that the oil reservoir was almost empty. i was asked to replace the power steering rack. i was told by the lexus technician that about 30% of rx-350 2006 seem to have this issue within 5 years of in service date and toyota/ lexus id not pay any concern for the safety of the owners. i cannot imagine that i am driving on the freeway at highway speeds running without oil in the power steering. please review and advise all owners of this failure and ensure lexus recalls and fix this issue for all owners.
Reported in: MATTHEWS NC || Crash: N || VIN #:
STEERING
my 2007 rx350 was in for 50k maintenance service. i was informed of the power steering oil leaking. no dropping of oil was noticed on the parking floor at my home. technician informed that the oil reservoir was almost empty. i was asked to replace the power steering rack. i was told by the lexus technician that about 30% of rx-350 2006 seem to have this issue within 5 years of in service date and toyota/ lexus id not pay any concern for the safety of the owners. i cannot imagine that i am driving on the freeway at highway speeds running without oil in the power steering. please review and advise all owners of this failure and ensure lexus recalls and fix this issue for all owners.
Reported in: MATTHEWS NC || Crash: N || VIN #:
STEERING
power steering rack leaking. this is a problem with all lexus rx models 2007 at least. this should be repaired under manufacturer warranty due to the number of reports for the same problem.
Reported in: CHENEY WA || Crash: N || VIN #: 2T2HK31U87C
ENGINE
lost power on highway my rx350 (2007) lost power going 65 mph on a highway, and began to slow down quickly. with a truck on one side and another barreling down my behind, i tried to accelerate but the vehicle began to shudder and shake violently! by some miracle, i managed to swerve to the shoulder across 2 lanes, and avoided getting hit by inches! got the vehicle to the lexus dealer and they found out that it was a premature ignition coil failure - the vehicle has only about 42000 mi on it. asked lexus corporate to: 1) do a full investigation so as to prevent similar life threatening safety failures, and 2) reimburse the cost of repair at a minimum lexus customer service responded with a verbal offer to bear 10% of the cost of repair - and no promise of any investigation! talk about adding insult to injury. we'd undergone a traumatic event, almost losing our lives - my wife had started screaming on the side of the highway and would not get back into the vehicle! i refused, of course, and paid the entire (and substantial) bill myself. i'd like all readers to be aware of the power failure and be especially careful out on the highway. also be aware that the lexus promise of perfection seems to be mainly lip service nowadays - safety apparently is not in their definition of 'perfection'. to see such a serious incident being treated so trivially was totally at odds with the lexus mission and the lexus promise to its drivers.
Reported in: PRINCETON NJ || Crash: N || VIN #: 2T2HK31U17C
ELECTRICAL SYSTEM:IGNITION
lost power on highway my rx350 (2007) lost power going 65 mph on a highway, and began to slow down quickly. with a truck on one side and another barreling down my behind, i tried to accelerate but the vehicle began to shudder and shake violently! by some miracle, i managed to swerve to the shoulder across 2 lanes, and avoided getting hit by inches! got the vehicle to the lexus dealer and they found out that it was a premature ignition coil failure - the vehicle has only about 42000 mi on it. asked lexus corporate to: 1) do a full investigation so as to prevent similar life threatening safety failures, and 2) reimburse the cost of repair at a minimum lexus customer service responded with a verbal offer to bear 10% of the cost of repair - and no promise of any investigation! talk about adding insult to injury. we'd undergone a traumatic event, almost losing our lives - my wife had started screaming on the side of the highway and would not get back into the vehicle! i refused, of course, and paid the entire (and substantial) bill myself. i'd like all readers to be aware of the power failure and be especially careful out on the highway. also be aware that the lexus promise of perfection seems to be mainly lip service nowadays - safety apparently is not in their definition of 'perfection'. to see such a serious incident being treated so trivially was totally at odds with the lexus mission and the lexus promise to its drivers.
Reported in: PRINCETON NJ || Crash: N || VIN #: 2T2HK31U17C
ENGINE
our vehicle has always been serviced at the local lexus dealership and maintained in excellent condition. without warning, on 3/5/14, as we were exiting the freeway, we smelled a slight burning odor. the oil light then flashed intermittently. we immediately took the vehicle to the lexus dealership. we were informed there was only 1 quart out of 6 quarts of oil remaining. the rubber oil cooler lines had exploded, but we were assured there was no damage to the engine. the cost of repair was $400+. 1 week later, we heard a clicking sound from the engine. the dealership asked if we could make an appointment 5 days later. we insisted it be inspected that day. 3 days later we heard back that the engine had significant damage as a result of the rubber oil cooler lines exploding, and that it would cost $2,800 to diagnose, and between $3,800 to $5,800 to repair. we filed a claim with lexus customer service due to the low miles on the vehicle, even though we were technically out of warranty. the dealership apparently told lexus corporate that the vehicle would actually cost $12,000 to $14,000 to repair. the best lexus corporate offered was reimbursement for the replacement of the rubber oil cooler lines. this is concerning for a number of reasons. upon doing some research online, these particular oil lines made of steel and rubber have failed for dozens upon dozens of lexus/toyota customers. a very similarly designed rubber oil line for the vvt-i has already been quietly recalled by lexus. lexus no longer uses these materials for oil lines. we expected our vehicle to last well into 200,000 miles, but this was simply unacceptable. in the end, since we could not pay for the ridiculous repairs, we essentially were forced to trade it in for cash from the lexus dealership. please make lexus/toyota do a recall on these parts before someone is hurt or killed.
Reported in: LIBERTY LAKE WA || Crash: N || VIN #: JTJHK31U772
POWER TRAIN
our vehicle has always been serviced at the local lexus dealership and maintained in excellent condition. without warning, on 3/5/14, as we were exiting the freeway, we smelled a slight burning odor. the oil light then flashed intermittently. we immediately took the vehicle to the lexus dealership. we were informed there was only 1 quart out of 6 quarts of oil remaining. the rubber oil cooler lines had exploded, but we were assured there was no damage to the engine. the cost of repair was $400+. 1 week later, we heard a clicking sound from the engine. the dealership asked if we could make an appointment 5 days later. we insisted it be inspected that day. 3 days later we heard back that the engine had significant damage as a result of the rubber oil cooler lines exploding, and that it would cost $2,800 to diagnose, and between $3,800 to $5,800 to repair. we filed a claim with lexus customer service due to the low miles on the vehicle, even though we were technically out of warranty. the dealership apparently told lexus corporate that the vehicle would actually cost $12,000 to $14,000 to repair. the best lexus corporate offered was reimbursement for the replacement of the rubber oil cooler lines. this is concerning for a number of reasons. upon doing some research online, these particular oil lines made of steel and rubber have failed for dozens upon dozens of lexus/toyota customers. a very similarly designed rubber oil line for the vvt-i has already been quietly recalled by lexus. lexus no longer uses these materials for oil lines. we expected our vehicle to last well into 200,000 miles, but this was simply unacceptable. in the end, since we could not pay for the ridiculous repairs, we essentially were forced to trade it in for cash from the lexus dealership. please make lexus/toyota do a recall on these parts before someone is hurt or killed.
Reported in: LIBERTY LAKE WA || Crash: N || VIN #: JTJHK31U772
UNKNOWN OR OTHER
dashboard has severe cracking all over the entire dashboard, especially over the glove box. i am concerned if the integrity of the airbags might be affected due to this cracking. these cracks are not the result of heat, they are obviously a defect in the part which lexus is not taking responsibility for. based on research, i am not the only lexus owner experiencing this problem.
Reported in: BOCA RATON FL || Crash: N || VIN #: 2T2GK31U37C
ENGINE
tl* the contact owns a 2007 lexus rx350. the contact stated that while driving 55 mph, the vehicle started making a loud noise from the engine compartment. the vehicle was taken to the dealer. the technician diagnosed that the vti oil hose had melted and the engine needed to be replaced. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure and current mileage was 68,000.
Reported in: ALAMEDA CA || Crash: N || VIN #: 2T2HK31U37C
UNKNOWN OR OTHER
the dashboard on this vehicle started to crack in multiple spots before our eyes. the dashboard is now an eyesore. this should not have happened to a lexus and should be replaced by the dealer at no cost to me. reading all the internet information on this, lexus is well aware of this problem and refuses to make good on shabby workmanship and parts to keep customers happy
Reported in: PORT ST. LUCIE FL || Crash: N || VIN #: 2T2GK31U47C
STEERING
we took our rx350 in for a 60k mile service and was told the power steering rack was leaking and required replacement. since the vehicle is no longer under warranty we had to pay full replacement value. we had no evidence of a leak in our garage and encountered no steering issues prior to the service appointment. this should not be considered normal vehicle wear and tear. since this is a know issue, lexus should do the right thing and compensate anyone who had to pay for this defective part including labor. lexus is known for their dependability and this type of issue should not be passed on to the consumer. the total cost of the repai was approximately $1,200 which is much cheeper than many of the war stories published in-line..
Reported in: GAINESVILLE VA || Crash: N || VIN #: 2T2HK31U97C
ENGINE
as i was driving to work at night i noticed to engine got very loud, i pulled over noticed blueish-white smoke coming from engine, engine oil light finally came on. got out the car noticed a stream of oil behind the car. my car was still under extended warranty at this time. i immediately turned the car off when i seen the smoke. i left the car there. i contacted the lexus dealer of mt kisco which refused to come and get the car so i had the car towed at my expense, to their dealer. received a phone from dealer that day that the car was fixed, representative would not tell me what was wrong with my car only that it was covered under warranty and was rude! i found out later the next day the oil cooler line leaked out which i found out on this site this has been a problem with the rx350. and they kept telling me the engine was not damaged. received the car back, engine was not right, now the lower part of the engine had to be replaced! received the car again ,within a week noticed a sound coming from the engine, dealer picked car again and they put in a camshaft! before this incident, i never had a problem with this car, it was the best car i ever had, now, it is a nightmare! at this present time, the car is leaking again!! it looks like oil!
Reported in: NEWBURGH NY || Crash: N || VIN #: 2T2HK31U57C
ENGINE
tl* the contact owns a 2007 lexus rx350. the contact stated that while driving approximately 30 mph, the contact heard a loud noise coming from the engine and the vehicle suddenly decelerated. the contact discovered an oil leak in the garage. an independent mechanic discovered that the oil supply hose for the variable timing actuator had ruptured. the vehicle was not repaired and the manufacturer was notified. the failure mileage was 65,000.
Reported in: VALLEY STREAM NY || Crash: N || VIN #: 2T2HK31U47C
STEERING:RACK AND PINION
tl* the contact owns a 2007 lexus rx350. the contact stated that after the vehicle was taken into the dealer for for repairs, the vehicle failed inspection. the dealership diagnosis on the vehicle was that steering rack and pinion was leaking and that the seals needed to be replaced. there were no repairs completed on the vehicle. the manufacturer was contacted and did not offer a remedy. the failure and current mileage was 80,000. the vin was not provided.
Reported in: BRANDENTON FL || Crash: N || VIN #:
STEERING
tl* the contact owns a 2007 lexus rx350. the contact stated that after the vehicle was taken into the dealer for for repairs, the vehicle failed inspection. the dealership diagnosis on the vehicle was that steering rack and pinion was leaking and that the seals needed to be replaced. there were no repairs completed on the vehicle. the manufacturer was contacted and did not offer a remedy. the failure and current mileage was 80,000. the vin was not provided.
Reported in: BRANDENTON FL || Crash: N || VIN #:
UNKNOWN OR OTHER
the dashboard began cracking all around the glove box. the car has been garage kept and should not be cracking due to heat. i researched the problem on the web and found this to be a common issue with the lexus dashboards. i went to both the dealer and lexus corporate office for assistance and the refused any help. the offered to repalce it for $2,500.
Reported in: MIAMI FL || Crash: N || VIN #: 2T2GK31U67C
UNKNOWN OR OTHER
this vehicle has a crack in the dashboard pad. while this one isn't very large, the last lexus rx we had, a 2004 rx 330, had cracks all over the pad. the forum on edmunds.com indicated that there were hundreds of owners of lexus rx and gs models with this complaint, and that lexus refused to repair this obvious manufacturers defect. lexus answered my complaint saying that the certified pre-owned warranty i have doesn't cover dash pads. i'm concerned that the cracks may have an effect on the deployment of airbags. lexus wouldn't address that issue. maybe it's time that you made them.
Reported in: PEMBROKE PINES FL || Crash: N || VIN #: 2T2GK31U77C
UNKNOWN OR OTHER
i noticed extensive cracking of my dashboard. i couldn't believe it...it seemed to show up all at once, and i had never had this happen to a vehicle before. my rx has low miles and has never been in any kind of accident. in 45 years we have owned many vehicles, have driven many of them to over 200,000, and none of them have ever had a crack in the dash, much less cracking across the entire dash! in fact my sister in ca has the exact same vehicle, but hers has 225,000 miles, and her dash is perfect! immediately, i suspected a quality issue, and assumed that surely lexus would stand behind their product. boy was i wrong! i took it into my dealership for an inspection, waited 6 weeks for a reply, and when no response was given, i called back. i was told the vehicle was out of warranty (we aren't talking about a wear-and-tear issue here ...this is a quality issue!). because my husband does the regularly scheduled maintenance, i was told that the decision not to offer assistance was because we had not spent enough money with them! however, that they surely hoped i could get lexus to do something about it, because then they would make money on the repair! can you believe it! like other owners, i am concerned this will affect the integrity of the airbags. there are lots of other similar complaints about cracking and melting dashboards, and in south florida, they are trying to get a class-action suit on the problems. come on lexus, i expected more from you! don't advertise your product as a quality product, when shoddy parts are used in its production. we bought the rx because we wanted a vehicle that would last a long time; we've had 2 toyota avalons we have put over 200,000 miles on. step up, and stand behind your product! i was quoted a price of $1759.19 to replace the dash!!!
Reported in: LONGWOOD FL || Crash: N || VIN #:
STRUCTURE
tl* the contact owns a 2007 lexus 350 rx. the contact stated that the passenger side dashboard was cracked from the steering wheel that exposed foam through the interior. the manufacturer was contacted and did not provide a remedy. a local dealer stated that the dashboard needed to be replaced. there were no repairs completed on the vehicle. the failure mileage was 80,000. updated 09/11/2014*lj
Reported in: VENICE FL || Crash: N || VIN #: 2T2GK31U17C
UNKNOWN OR OTHER
i own a 2007 lexus rx350. i went in for am oi; change. the vehicle failed inspection. the mechanic said that the steering rack and pinion was leaking and that the seals needed to be replaced. there were no repairs completed on the vehicle. the manufacturer was contacted and did not offer a remedy. the failure and current mileage was 80,000. quoted $1500.00 to $1800.00 repair.
Reported in: DEERFIELD IL || Crash: N || VIN #: 2T2HK31U37C
STEERING
i own a 2007 lexus rx350. i went in for am oi; change. the vehicle failed inspection. the mechanic said that the steering rack and pinion was leaking and that the seals needed to be replaced. there were no repairs completed on the vehicle. the manufacturer was contacted and did not offer a remedy. the failure and current mileage was 80,000. quoted $1500.00 to $1800.00 repair.
Reported in: DEERFIELD IL || Crash: N || VIN #: 2T2HK31U37C
UNKNOWN OR OTHER
the whole dashboard is cracking
Reported in: LAKE WORTH FL || Crash: N || VIN #: 2T2GK31U37C
UNKNOWN OR OTHER
i was driving on hwy i-south and i had my car cruise at about 68 mph. due to downhill road ahead i took it out of cruise as sometime car goes few miles above cruise limit. now there was uphill road so i put it no cruise again about 65 by pushing cruise arrow up direction. this time suddenly it accelerate and engine rpm shoot up very high and speed kept going up. in mater of 2-3 seconds it was 80 mph. my break did not work and i took it out of cruise and it stop going up. i was really scared that this may go out of control. i been driver this car from four years and i don't know how this happen. i feel scary to put my family inside this car. i have 10 month old and 3 years old daughters. i cant let anything happen to them because some software malfunction in this car. i am an electrical engineer and i also work in automotive and never came across something like this. i hope you can answer my concern.
Reported in: SIMPSONVILLE SC || Crash: N || VIN #: 2T2GK31U57C
UNKNOWN OR OTHER
my lexus's dashboard is melting and cracking. it's so soft that if i miss the key hole it will dig a hole in the rubber around the ignition. resale value seriously diminished.
Reported in: MIAMI FL || Crash: N || VIN #:
ENGINE
i received letter from lexus telling me the engine oil cooler pipe could have leakage, but lexus won't replace it unless it's leaking. i searched the internet and there are many other car owners have had the leak and when it does, the engine might be gone because of no oil left in the reservoir. this could end up in an accident or fire, or at least engine blows up. lexus also said when this happens, they will only replace the defective pipe, toyota part number: 15767-31020 pipe, oil cooler, thus leaving owners to pay thousands for a new or rebuilt engine. why don't they just replace the defective rubber pipe with their new metal pipe? i am sure they are aware of the prolem, it will happen sooner or later. please help!
Reported in: MARIETTA GA || Crash: N || VIN #: 2T2GK31U17C