Complaints & Recalls
Consumer Complaints
1 ComplaintKeystone Rv Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The propane regulator on this RV was recalled by the NHTSA recently as it was venting propane under high temperature conditions. The replacement regulator is of such poor quality, less than 1 year later the hoses are cracked and worn to the point where I do not trust them to hold propane. This is an item that previously had zero signs of wear, no cracks or damage to the hoses, but was faulty from the manufacturer and therefore recalled. I contacted Keystone who was happy to provide me with replacement parts, but at full retail cost. This part should have a usable service life of far longer than one year. The hoses are far more unsafe than the faulty regulator as they would allow liquefied propane to escape rather than just a little bit of gas propane under extremely hot conditions. My regulator was only replaced about a year ago, the regulator is also not exposed to any sunlight, so it is unlikely that sun damage could account for this issue.
Corrective Action:
The propane regulator on this RV was recalled by the NHTSA recently as it was venting propane under high temperature conditions. The replacement regulator is of such poor quality, less than 1 year later the hoses are cracked and worn to the point where I do not trust them to hold propane. This is an item that previously had zero signs of wear, no cracks or damage to the hoses, but was faulty from the manufacturer and therefore recalled. I contacted Keystone who was happy to provide me with replacement parts, but at full retail cost. This part should have a usable service life of far longer than one year. The hoses are far more unsafe than the faulty regulator as they would allow liquefied propane to escape rather than just a little bit of gas propane under extremely hot conditions. My regulator was only replaced about a year ago, the regulator is also not exposed to any sunlight, so it is unlikely that sun damage could account for this issue.
Additional Notes:
The propane regulator on this RV was recalled by the NHTSA recently as it was venting propane under high temperature conditions. The replacement regulator is of such poor quality, less than 1 year later the hoses are cracked and worn to the point where I do not trust them to hold propane. This is an item that previously had zero signs of wear, no cracks or damage to the hoses, but was faulty from the manufacturer and therefore recalled. I contacted Keystone who was happy to provide me with replacement parts, but at full retail cost. This part should have a usable service life of far longer than one year. The hoses are far more unsafe than the faulty regulator as they would allow liquefied propane to escape rather than just a little bit of gas propane under extremely hot conditions. My regulator was only replaced about a year ago, the regulator is also not exposed to any sunlight, so it is unlikely that sun damage could account for this issue.
Mfg Campaign: 11590185
Recall Date: May 22, 2024
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