infiniti jx35 Problems

infiniti jx35 2013 Complaints

AIR BAGS

there is an intermitent problem with the functioning of the passenger airbag. approximately 50% of the time that there is a passenger sitting in the passenger seat the passenger airbag is turned off. these are adult passengers with weights from 125lbs to 185lbs and heights 5ft 7in to 6ft 6in. infiniti engineers have been unable to fix the problem. the passenger airbags should be switched on all the time with adult passengers therefore this is a serious safety issue. as all the passenger seat sensors have been checked and are ok this raises serious questions about the integrity of the computer systems controlling the car. *tt

Reported in: SAN RAMON CA || Crash: N || VIN #: 5N1AL0MM0DC

SERVICE BRAKES

i leased my jx in june 2012. this is the vehicle's 1st model yr (released in april 2012). i leased it because i have two young children, i am 24 weeks pregnant, and the jx boasts many many safety features. one of these safety features is the intellect brake assist(iba). if the vehicle senses you are about to have a front end crash, it will automatically bring the vehicle to an immediate stop. after purchasing the vehicle, i read online that there is a glitch with the iba - that it was engaging the brakes even when no accident was eminent. i drove straight to the dealer asking to disconnect/turn off the options that allow the vehicle to stop automatically when in forward motion. they said that what i read online was an isolated incident (ironically in the area in which i reside) and that i shouldn't have any problems. i explained that i wanted it turned off anyway - i didn't feel safe knowing that it could happen to me. when the vehicle stops, it jerks the seatbelt tight, and i don't want that risk to my unborn child unless an accident is actually about to occur. they took the car in and when it emerged they assured me that all of the frontal brake assistance was turned off. 12 days later i was driving w/my 7 yr old, and when i drove over a bridge, the vehicle came to a dead stop, and all of our seatbelts locked up. fortunately, the driver in the vehicle behind me was able to stop in enough time that he didn't hit me. i called the dealer where i leased the vehicle, and the service department explained to me that it is a known problem, and infiniti is working on a fix. i have learned that this problem has been known since may 2012 which is prior to my purchase. i am also told that this particular bridge is the only culprit in the entire country because it has too much metal. i will not drive this vehicle and jeopardize the lives of my family and others.

Reported in: OCEAN NJ || Crash: N || VIN #: 5N1AL0MM1DC

SERVICE BRAKES

i bought the jx 35 on april 17, 2012 looking to downsize and because of the safety features. about a month into owning the car, as i was driving the iba (intellect brake assist) suddenly stopped my car to a complete stop on a bridge. there were no cars in front of me, and luckily the car behind me wasn't driving too close to me or i would have been hit. my seatbelt tightened as well. my 2 year old daughter was with me. i immediately drove it over to the dealership and they turned the iba off. 2 weeks later i was driving with my mom and daughter and it happened again on the same bridge!!! we were stunned as the car stopped and our seatbelts tightened. again, no accident, as no one was driving too close behind me. once again i drove right to the dealership where they kept my car. it was there for 28 days while technicians from bosch and infiniti came to test my car over several trips back and forth testing new software. it did happen to the technicians with my car as well on he same road along with another jx from the lot with iba. nissan infiniti corporation did nothing to help me get out of this car, their consumer affairs dept is horrible. my dealership did help, and got me out of the car with my full money back. even with my money back, i am unsettled knowing this can happen to someone else.

Reported in: OCEANPORT NJ || Crash: N || VIN #: 5N1AL0MM3DC

ELECTRICAL SYSTEM

fuel gauge claimed 45 miles until empty; however sometime within the next mile, fuel gauge immediately went to "-" and vehicle stalled and was out of gas on highway. fortunately was near off ramp. walked to gas station was able to refill tank, vehicle started immediately. fuel gauge faulty.

Reported in: WOODBINE MD || Crash: N || VIN #: 5N1AL0MM7DC

FUEL/PROPULSION SYSTEM

Reported in: WOODBINE MD || Crash: N || VIN #: 5N1AL0MM7DC

ELECTRICAL SYSTEM

i leased this vehicle for my wife on 5/26/2012. while traveling, the malfunction indicator light came on the dashboard. we scheduled our initial service for an oil change on saturday 8/18 at 8:30am at legacy infiniti. when i first arrived, i was told that i had to wait or drop off the vehicle. during the visit, i was advised by the service manager, [xxx], that there was a recall on the vehicle. i was advised by the service consultant, [xxx] that the recall was due to a distance sensor pertaining to the cruise control as well as the fuel tank tube which caused the malfunction indicator light to come on. after a two hour visit, the vehicle was returned to me and the malfunction indicator light was no longer on. when returning from church with my family on sunday 8/19, the malfunction indicator light came on once again. i called the service department and spoke to[xxx] on monday 8/20 to advise him of my concern around the safety of this vehicle. my wife drives the vehicle to work and transports my children and i am very concerned with this malfunction. i had to bring in the vehicle on wednesday 8/22. my vehicle was again taken in for service and i was issued a loaner car by the service consultant, [xxx]. i was contacted in the afternoon and told that my vehicle was fixed and i could pick it up that afternoon. my wife drove the vehicle to work on 8/23 and when driving together in the evening, the malfunction indicator light came on once again. we sent a complaint to infiniti customer care and have not received any assistance. we returned the vehicle to service on 8/28. we returned to pick up the vehicle in the evening and was told by the [xxx] that the light may come on again. we are very dissatisfied that our new vehicle has a safety concern that the service team cannot correct. after filing a complaint over 1 week, we still have not been contacted! information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Reported in: LAURELTON NY || Crash: N || VIN #: 5N1AL0MM9DC

AIR BAGS

right front passenger airbag intermittently fails to turn "on" when an adult passenger is seated fully within the seat. on some occasions the airbag will turn "on" (indicator light is off) when an adult passenger is present and then will switch to "off" (indicator light turns on). attempts to reposition and redistribute weight to get the system to turn back on have been made but unsuccessful. then, minutes later the system simply switches back to "on". this is an intermittent problem with the passenger detection system in the seat and can result in the airbag not deploying in a frontal collision.

Reported in: VALENCIA CA || Crash: N || VIN #: 5N1AL0MM1DC

AIR BAGS

i am a 140 lb woman. when i sit in the passenger seat, even properly, the airbag light has intermittently turned on indicating there's no passenger or the passenger is out of position. it often (in the first month) happened at the beginning of a drive, and the recurred at times, perhaps lower speeds. recently, (9/23) it happened at a higher speed, and well into our drive. it stayed lit for a while, i tried to adjust my position to see if it was a sensor error. ultimately, it went off, but it remains sketchy, although happens at less frequency than it did on initially purchasing the car.

Reported in: BURNSVILLE MN || Crash: N || VIN #: 5N1AL0MM7DC

EXTERIOR LIGHTING

tl* the contact owns a 2013 infiniti jx35. the contact stated that when placing the vehicle in reverse during the night hours the driver was unable to see what was behind them. the driver also mentioned that the back up camera does not help either because the reverse lights are not illuminated bright enough. the vehicle was taken to the dealer who was unable to provide any assistance since they were not able to alter the design of the vehicle. the manufacturer was made aware of the failure who did not offer any assistance. the failure and current mileage was approximately 1,400.....updated 12/20/12 *bf the consumer stated infinti will not make any changes and if lights were added by the consumer the warranty would voided. updated 12/28/2012 *js

Reported in: KNOXVILLE TN || Crash: N || VIN #: 5N1AL0MM7DC

SERVICE BRAKES

exiting freeway. half way down the off ramp, applied brakes -- no brakes, complete failure. applied emergency brakes and pumped brake peddle vigorously. finally car came to a halt and i was able to avoid cross traffic and avoided injury and damage.

Reported in: COVINA CA || Crash: N || VIN #: 5N1AL0MM6DC

SEAT BELTS

my 8 year old son was seating in the back seat and had bent over to pick something up from the floor, while buckled with the seat belt. when he sat back up again, the seat belt was in lock-down mode and would not budge one way or another. the more he moved the tighter it got to the point where he could barely breath. even though the car was parked and the engine turned off, the seat belt would not budge and the only way to get him out was to cut the seat belt. there was no other way to either release the buckle or the pressure from the seat belt.

Reported in: DOYLESTOWN PA || Crash: N || VIN #: 5N1AL0MM5DC

SEATS

the passenger air bag warning light illuminates (i.e., the warning light indicates that the airbag is off) even though there is an adult passenger sitting in the front passenger seat and that adult passenger is properly seated and wearing a seat belt. this issue has been reported by many infiniti jx owners online at www.inifintijxforum.com the danger is that we do not know if it is the warning light that is faulty (i.e., airbag will actually deploy in an accident) or if the airbag sensor is faulty (i.e., airbag will not deploy in an accident).

Reported in: EAST ROCKAWAY NY || Crash: N || VIN #: 5N1AL0MM2DC

SEAT BELTS

Reported in: EAST ROCKAWAY NY || Crash: N || VIN #: 5N1AL0MM2DC

AIR BAGS

Reported in: EAST ROCKAWAY NY || Crash: N || VIN #: 5N1AL0MM2DC

AIR BAGS

tl* the contact owns a 2013 infiniti jx35. the contact stated that the air bag warning light illuminated intermittently while driving at various speeds. the vehicle was taken to the dealer for diagnosis and a zero point reset was performed on the vehicle. after the repair was performed the failure recurred immediately. the vehicle was returned to the dealer. the contact was informed that the vehicle was operating as designed. the manufacturer was notified and stated that within ten days they would let him know whether a full refund would be issued for the vehicle. the vehicle was not repaired. the failure and current mileage was 2,800.

Reported in: CLOSTER NJ || Crash: N || VIN #: 5N1AL0MM9DC

AIR BAGS

tl* the contact owns a 2013 infiniti jx35. the contact stated that while driving 30 mph, the passenger side air bag warning light illuminated while the passenger's seat was occupied. the contact stated that the warning light was an indication the passenger's side air bag would not deploy in the event of a crash. the contact took the vehicle to the dealer for a diagnostic test and although the dealer could not generate a failure code, the dealer stated that the air bag warning light should not have illuminated when the passenger's seat was occupied. the contact called the manufacturer and was advised that there was nothing wrong with the vehicle. the failure mileage was 4,696. updated 02/26/13*lj updated 03/1/2013 *js

Reported in: COLLEGE STATION TX || Crash: N || VIN #: 5N1AL0MN0DC

AIR BAGS

this vehicle has been exhibiting intermittent passenger airbag on/off when a passenger is seated on the passenger seat. the passenger airbag off light comes on 40% of the time when a passenger weighing 120 lbs is seated on the passenger seat. this is a serious safety issue when a collision happens if 50% of the time an airbag will not deploy. dealership confirms this is normal operation of the vehicle when someone weighing 120 - 130lbs is seated in passenger seat. i have video proof of passenger airbag off light turning on all of the sudden when driving at a highway at 80 mph.

Reported in: FRISCO TX || Crash: N || VIN #: 5N1AL0MM8DC

AIR BAGS

the passenger airbag light comes on and off randomly with the adult passenger sitting on the seat. in another word, the airbag is disabled or enabled. this is a serious safety issue, and the manufacture infiniti consumer affair team cannot provide explanation and a solution to address the issue.

Reported in: STATEN ISLAND NY || Crash: N || VIN #: 5N1AL0MM4DC

AIR BAGS

front passenger airbag light comes on randomly while driving with adult passenger sitting weighing more than 100 lb in proper position and light stays on for upto 30mins.this is serious safety issue putting safety of passengers at risk. infiniti failed to address this issue after repeated complaints and diagnosis.

Reported in: NEWCASTLE WA || Crash: N || VIN #:

AIR BAGS

passenger airbag light remains lit indicating airbag will not deploy in accident while adult passenger is seated. this issue has continued after 4 repairs from infiniti in maple shade nj. car now has 9000 +/-miles. and is back in for same repair. replaced entire seat assembly, computer modules, sensors, now onto another computer module. all of this while being told:" we can't duplicate it please come in and drive with our technician" "120 pound female may just be on the cusp of not airbag deploying" and the best "air bags are really only a supplemental system for safety, your seatbelt will protect you in the case of an accident". all of this came from service managers at this location. my car is now back in and been there for 9 days.

Reported in: MARLTON NJ || Crash: N || VIN #: 5N1ALOMM2DC

SEATS

while driving my infiniti jx35 i have noticed that the air bag light, indicating that the air bag is turned off, will come on while my wife is sitting in the passengers seat. she weighs about 150lbs so the air bag should always be on with her sitting in the seat.

Reported in: DENTON TX || Crash: N || VIN #: 5N1AL0MN9DC

AIR BAGS

Reported in: DENTON TX || Crash: N || VIN #: 5N1AL0MN9DC

AIR BAGS

same serious problem as noted by many other consumers on http://www.arfc.org/complaints/2013/infiniti/jx35/. passenger airbag light remains lit indicating airbag will not deploy in accident while adult passenger is seated. this issue was noted on the day of delivery (1/18/2013). car was taken back for a fix. report from dealership indicated it was probably due to location of the weight of the passenger while seated as they could not duplicate the condition. when we went back to pick up the car, we noticed that the issue has not gone away as the light still stays on (i.e. passenger side airbag is off) even though a 124lb adult is seated. this is a serious safety issue and should be investigated immediately before any fatalities happen. most importantly, we had my wife sit in another jx35 on the lot and passenger side airbag light still stayed on. this is clearly a systemic design issue and not isolated to one car. car is currently at the dealership and they are trying to confirm from infiniti if there is some way to lower the weight threshold so lighter people will be detected and airbag will be activated.

Reported in: RIDGEWOOD NJ || Crash: N || VIN #: 5N1AL0MM3DC

AIR BAGS

tl* the contact owns a 2013 infiniti jx35. the contact stated that after starting the vehicle, the passenger air bag warning light illuminated while the passenger seat was occupied but did not illuminate when the seat was occupied by a lighter passenger. the contact also stated that all the warning lights illuminated. the vehicle was taken to the dealer on three different occasions but the failure recurred. the vehicle was repaired. the manufacturer was notified and offered no assistance other than a formal complaint. the contact was also advised that the seat belts would protect her. the failure and current mileage was 2,000. the consumer stated the dealer replaced the air bag control until, that they claimed would stop the air bag light from illuminating. the consumer stated the problem was only remedied for a short period of time. also, the abs light illuminated. the dealer replaced a faulty abs sensor.

Reported in: CHATAM NJ || Crash: N || VIN #: 5N1AL0MM4DC

SERVICE BRAKES, HYDRAULIC:ANTILOCK

Reported in: CHATAM NJ || Crash: N || VIN #: 5N1AL0MM4DC

AIR BAGS

the passenger airbag light turns on when my wife sits in the seat. she weighs 100 pounds and the airbag should not be turned off. this occurs about 85% of the time which is unacceptable. clearly this is a safety issue. the dealership and infiniti have not offered an explanation or resolution after repeated inquiries.

Reported in: POTOMAC MD || Crash: N || VIN #:

AIR BAGS

the passenger airbag is "off" most of the time that i have a passenger in the car. when i talked to the dealer and infinity consumer affairs, i was told that the car meets industry standards and the airbag should be off when a passenger weighs less than 120 pounds in the seat. in the event of an accident, the passenger would not have a front airbag which severely lessens the safety of the car. the dealership told me there is nothing that they can do. having owned a mercedes and a volvo in the past, i know that this is not common in all luxury vehicles.

Reported in: GIBSONIA PA || Crash: N || VIN #: 5N1AL0MMXDC

STEERING

after starting the engine and after the steering wheel assumes its drive position, the steering wheel will have a moment of free play where you can feel the steering wheel jump and finally catch. i have mentioned this several times to the infiniti dealer service dept and their response is that all jx35's do this. i have never had any car or infiniti (i30 or m35) exhibit this lack of steering control. i have not experienced this while driving, only on initial start-up.

Reported in: COVINGTON LA || Crash: N || VIN #: 5N1AL0MN3DC

AIR BAGS

my jx35 passenger airbag deactivation light turns on randomly. i took my automobile to the dealer at least four times and they couldn't reproduce it. i recorded several videos of this issue where my wife or even myself is in the passenger seat and the deactivation air bag light turns on while the car is in motion. a big safety problem. also experiencing a problem with the city mpg, i obtaining an average of 10mpg.

Reported in: LOS ANGELES CA || Crash: N || VIN #: 5N1AL0MM6DC

FUEL SYSTEM, GASOLINE

Reported in: LOS ANGELES CA || Crash: N || VIN #: 5N1AL0MM6DC

FUEL/PROPULSION SYSTEM

i'm experiencing a problem with the city mpg performance. i obtaining an average of 10mpg driving in the city only. i tested on the highway and obtained 20.5 mpg. average will depend on the city vs highway miles driven.

Reported in: LOS ANGELES CA || Crash: N || VIN #: 5N1AL0MM6DC

AIR BAGS

the passenger-side airbag does not always activate when there is an adult passenger in that seat. the indicator light comes on about 50-60% of the time (indicating that the airbag will not deploy in the event of a collision) which puts that passenger at a heightened risk for serious injury, or death.

Reported in: NORWALK CT || Crash: N || VIN #: 5N1AL0MM1DC

AIR BAGS

have noticed that the passenger air bag off warning light comes on intermittently with an adult passenger seated in the passenger seat. this seems to be a common problem with several of the infiniti jx35 models. this is a serious concern as the air bag in not armed, providing no protection to the front seat passenger. i plan to take the vehicle to the dealership on monday. so far i have not had a recall notice from infiniti on this issue.

Reported in: COVINGTON LA || Crash: N || VIN #: 5N1AL0MN3DC

STEERING

our 2013 infiniti jx awd has exhibited repeated loss of power steering while operating the vehicle. the first loss of power steering occurred on about august 26, 2012. the vehicle was returned to the dealer for service, but the problem apparently could not be replicated. on or about september 3, 2012, the vehicle again exhibited a loss of power steering while operating the vehicle. the vehicle was returned to the dealer for service on about september 4, 2012, and was examined by an infiniti field service technician. following this service, we were informed that the problem had been fixed. on about february 13, 2013, the vehicle again exhibited a loss of power steering and was returned to the dealer for service.

Reported in: POTOMAC MD || Crash: N || VIN #: 5N1AL0MMXDC

ELECTRICAL SYSTEM

Reported in: POTOMAC MD || Crash: N || VIN #: 5N1AL0MMXDC

AIR BAGS

air bag sensor turns off intermittently. it will happen in the middle of a drive. took car to dealer to have it serviced. they told me the sensor was reset and if it happened again they would replace it. when it happened again about a month later i got a different story. i turned it in to the dealer and later in the same day i heard that nissan had recalled the air bag sensor on 5 models, including the jx35. when i picked it up, the service department gave me the same story, they recalibrated the sensor and to bring it back if there were more problems and it would be replaced.

Reported in: COLUMBIA MD || Crash: N || VIN #: 5N1AL0MM1DC

AIR BAGS

passenger airbag sensor is extremely sensitive to front passenger position. if individual does not sit absolutely perfect, the indicator light comes on indicating the airbag is off. i am becoming very concerned.

Reported in: PEARLAND TX || Crash: N || VIN #:

SERVICE BRAKES

i was traveling approximately 45 mph on route 73 in marlton nj. the brakes locked (without me braking) this seemed to be the auto emergency braking system. there was nothing in front of me- no car, person or obstacle. the car behind me needed to swerve to avoid me. this is a serious safety concern. this happened one other time and it didn't occur to me the seriousness the first time because i was reversing slowly. again there was no obstacle and no reason for the car to suddenly brake. the dca was not in use at the time either. this is the second serious safety issue i have had with this vehicle. first was the front passenger airbag - would not engage while an adult passenger was seated. this eventually got corrected after 4 visits to the dealer.

Reported in: MARLTON NJ || Crash: N || VIN #: 5N1ALOMM2DC

AIR BAGS

tl* the contact owns a 2013 infiniti jx35. the contact stated that the passenger side air bag warning light illuminated while the passenger seat was occupied. the vehicle was taken to the dealer but the contact was not aware of the repairs that needed to be performed. the manufacturer was made aware of the failure and stated that the vehicle was not included in nhtsa campaign number: 13v069000 (air bags). the approximate failure and current mileage was 12,000. updated 7/1/13 *js updated 7/31/13 *cn

Reported in: KNOXVILLE TN || Crash: N || VIN #: 5N1AL0MN1DC

AIR BAGS

the air bag sensor on the passenger side repeatedly shows "air bag off" with passenger in the seat. despite repeated complaints to pepe infiniti dealership and to infiniti customer service, the only answer i'm getting is that the current recall does not cover my vin number. it is a serious issue with potentially fatal consequences.

Reported in: SLEEPY HOLLOW NY || Crash: N || VIN #: 5N1AL0MM0DC

AIR BAGS

tl* the contact owns a 2013 infiniti jx35. the contact stated that the driver of the vehicle was 45 mph and crashed into a tree. the contact, who was a passenger in the vehicle, sustained a fractured sternum due to the front passenger's side air bag failing to deploy. a police report was filed of the incident. the manufacturer was not made aware of the incident of the air bag failure. the vehicle was destroyed. the approximate failure mileage was 8,400.

Reported in: RANCHO SANTA FE CA || Crash: Y || VIN #: 5N1AL0MM2DC

AIR BAGS

moving at freeway speed, with an adult passenger in the passenger seat, airbag light came on indicating airbag was not functioning. i have a video of the event - light on - as it happened. this was less than 48 hours after an infiniti technician said that the passenger airbag was operating "as intended". i have taken the vehicle in for this problem repeatedly and have even shown them the videos taken as it occurred. unless they intended to sell a new car without functioning airbag, they are covering up a widespread defect or something. they refuse to address the issue, even when shown a video of it happening. they said their diagnostic tools show it is operating as intended but will not provide an explanation as to why the airbag is coming on...even when shown the video.

Reported in: LADERA RANCH CA || Crash: N || VIN #:

SERVICE BRAKES

tl* the contact owns a 2013 infiniti jx35. the contact stated that while driving approximately 30 mph, the brake pedal was depressed upon making a turn. the vehicle failed to decelerate until after several attempts. the failure recurred on a separate occasion and the vehicle was towed to the dealer. the manufacturer was notified of the problem and they replaced the vehicle with a different model. there was a voluntary recall issued by the manufacturer prior to the purchase of the vehicle. the recall was related to the brakes. the dealer did not perform the remedy repair before the vehicle was sold. the approximate failure mileage was 800.

Reported in: RIDGEWOOD NJ || Crash: N || VIN #: 5N1AL0MM9DC

AIR BAGS

tl* the contact owns a 2013 infiniti jx35. the contact stated that the front passenger's seat was occupied when the air bag warning light illuminated. the vehicle was taken to the dealer where the seat was modified to make it more sensitive to weight. the vehicle was repaired but the failure recurred. the manufacturer was contacted about the failure and informed the contact that the vehicle was not included in nhtsa campaign number 13v069000 (air bags). the failure mileage was 3,000.

Reported in: POWAY CA || Crash: N || VIN #: 5N1AL0MN7DC

SUSPENSION

tl* the contact owns a 2013 infiniti jx35. the contact stated that when driving on any cement road surface at 60 mph or more, the front end of the vehicle would shake abnormally. the contact took the vehicle to the dealer and after speaking with the manufacturer, the dealer stated that there was no fix for the failure. the vin was not available. the failure mileage was 100 and the current mileage was 8,000.

Reported in: CANTON MI || Crash: N || VIN #:

FUEL/PROPULSION SYSTEM

tl* the contact owns a 2013 infiniti jx35. the contact stated that while driving approximately 30 mph, the engine stalled due to an empty fuel tank. the fuel gauge reading was inaccurate and displayed that there was fuel in the fuel tank. the vehicle was taken to an authorized dealer five times and an unknown part that was related to the fuel gauge was replaced. the manufacturer was notified of the defect. the approximate failure mileage was unavailable.

Reported in: GLENDALE CA || Crash: N || VIN #: 5N1AL0MN0DC

POWER TRAIN

to whom it may concern, we only had this brand new vehicle about 3-4 weeks when it started to exhibit major front end shaking/steering issues when operating/accelerating the vehicle between 15-25 mph. this is a highly unsafe situation that could cause the operator to lose control of the vehicle. there was a technical service bulletin (itb13-020) issued by nissan/infiniti on june 12th identifying this as a manufacturing defect and impacting jx35 vehicles manufactured on or before march 26, 2013. unfortunately, the repairs required on this brand new luxury vehicle are extensive and involved major work to the power train (see detailed report below). nissan/infiniti had to know about this issue on or before march 26th since that is when they officially changed out the part(s) on the assembly line which is well before they sold me this vehicle with (known) major defects causing it to be highly unsafe to operate. vehicle details vin #:[xxx] purchase date: june 9th 2013 purchase location: infinity of north scottsdale 2013 infiniti jx35 power train issues description: 03700 power train:automatic transmission:torque converter technical service bulletin no: itb-13-020 date of bulletin: 07/12/2013 impacts: jx35 manufactured on or before march 26, 2013 summary description: infiniti: may be shudder from the torque converter at 18-35 mph . *kb ypdated 7/22/13. *pe vehicle repair location coulter infinity 6225 east test drive mesa, az 85206 vehicle drop off date: 7/22/2013 pickup date: vehicle repaired and picked up as of 8/7/2013 major work completed: - replaced torque converter assembly unit (requires separating transmission from engine) - replaced electric power steering unit - replaced other parts including: ns-3 cvt transmission, nissan long live, gauge oil level. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Reported in: MESA AZ || Crash: N || VIN #: 5N1AL0MN9DC

POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

Reported in: MESA AZ || Crash: N || VIN #: 5N1AL0MN9DC

AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE

the passenger side airbag does not operate when my wife sits in the seat. according to federal regulations, an airbag must be operational for woman who weigh 110 lbs. my wife weighs approximately 118 pounds and is 5 feet 4 inches. i took the car to the dealer on numerous occassions. they "zero-point" balanced the seat but it still did not detect that my wife was sitting in the seat. we took a ride with the service manager of the dealership who observed the problem and agreed that the car was defective. i have numerous videos also documenting the problem. he also indicated that he contacted the infiniti home service office who stated that they did not have a fix for the problem. interestingly, we tested several jx35's all had the same problem. we also tested the new infinti sedan which also had the same problem. lastly, we tested the qx56 and it worked perfectly. the service manager told us that they moved the sensors in the seat for the jx35 and that is causing the problem. i should note that we also tested a mercedes, lexus, cadillac and bmw and all of these vehicles registered that my wife was in the passenger seat and the airbag was operational. the dealer told me to contact infiniti directly because there was nothing they could do. infiniti customer service basically ignored my claim despite the fact that the dealer called them on my behalf and confirmed the defect. from reviewing other complaints it is clear that infinit has a disgn defect concerning the sensors for their passenger side airbag. however, at this time they are simply ignoring this issue. i hope that this complaint will help save a persons life as infinit does not seem to care abour safety. *tt

Reported in: MARLBORO NJ || Crash: N || VIN #: 5N1AL0MM6DC

AIR BAGS

adult female approx 115 lbs sitting in front passenger seat when air bag light stayed on, indicating air bag would not deploy in event of a crash. this has continued despite bringing back to dealership, which advises working as intended.

Reported in: NORTHBROOK IL || Crash: N || VIN #:

AIR BAGS

the air bag sensor deactivation light in the infiniti jx35 comes on when my wife (who weights 130 pounds) or any female passenger of similar size sits in the front passenger seat. sometimes the air bag deactivation light stays on for as long as 15 minutes. this has been a consistent issue ever since i purchased the vehicle in july 2012. no matter how my wife sits, this is a problem. however, when i sit in the passenger seat (i weigh 200 pounds), there are no problems. this is a widespread complaint regarding the jx 35 as evidenced by a web search. however, infiniti dangerously attempts to blame it on the way people sit in the seat. i have filed a complaint with infiniti's office of consumer affairs (case #12036945) and taken the vehicle twice to the passenger infiniti in dealership in alexandria without any resolution. there is an obvious design defect with the air bag sensors in the front passenger seat, which creates a dangerous situation as the air bags are, at times, deactivated, for passengers weighing 130 or even more pounds. i greatly appreciate your assistance with this matter. *jb

Reported in: SPRINGFIELD VA || Crash: N || VIN #: 5N1AL0MM7DC

AIR BAGS

while a normal sized person was in passenger seat, air bag light turned on, thus rendering air bag off and non operational if needed in a crash. additionally, if a person was seated in the car passenger seat, got out of car, and then returned to seat, the air bag light would turn on and render the air bag non operational when a normal sized person was seated in the passenger seat. car was returned to infinity dealer. they were able to duplicate these situations. they brought their engineer into evaluate car. he states the car air bag is functioning properly, when it is clearly not. we were told if a person leaves the vehicle as i described above. that we need to turn car off for air bag to work properly in that situation. it does not state this anywhere in the owner manual. they completely ignored that the passenger seat air bag turns off for no apparent reason when a normal sized person is seat in the seat despite me taking pictures of that scenario and showing them video evidence that it does such. i have returned the vehicle to the dealer 4 times. they have replaced the sensor recall (nhtsa campaign number: 13v069000) in the passenger seat 3 times without fixing the defect on my car. they are now telling me that the air bag is working properly, but it is clearly not. this is a serious safety issue that nissan/infinity is ignoring. there are many documented case reports on internet of same situation.

Reported in: NORTH HUNTINGDON PA || Crash: N || VIN #: 5N1AL0MMXDC

SEAT BELTS

Reported in: NORTH HUNTINGDON PA || Crash: N || VIN #: 5N1AL0MMXDC

AIR BAGS

tl* the contact owns a 2013 infiniti jx35. the contact stated that the vehicle was taken to the dealer several times because the front passenger's side air failed to recognize when the passenger's seat was occupied. the vehicle was taken to the dealer several times for the failure, however the failure was not corrected and the contact was not aware if the air bag sensor was replaced. the manufacturer advised that the vehicle was not included in nhtsa campaign number 13v069000 (air bags). the vehicle was not repaired. the approximate failure mileage was not available and the current mileage was 7,000. updated 10/22/13 *cn

Reported in: FALLS CHURCH VA || Crash: N || VIN #: 5N1AL0MM5DC

POWER TRAIN

i had only owned this vehicle (infiniti jx35) for a few weeks when i noticed that in stop and go traffic and/or slow speeds (15-30 mph) the front end would shake and shudder uncontrollably as if the car was going to stall. the only remedy was to bump on the accelerator to get it going faster. this made for very dangerous driving conditions as you were constantly surging forward to keep the car from sputtering. apparently infiniti was aware of this problem prior to selling me this car as a technical service bulletin had been issued 7/13/2013. the bulletin describes the problem as a torque converter issue and recommends replacing the converter, which requires tearing apart the transmission, however after 3 days in the shop replacing the torque converter, the dealership (infiniti of norwood, norwood, ma) called me to tell me that this did not solve the problem and that they would now have to replace the transmission. in a brand new car...ridiculous! now i am being told that the transmissions are back ordered for 3-4 weeks and oh, by the way, there are 2 or 3 cars ahead of you waiting with the same issue. this is a very serious issue and in my opinion represents a breach of good faith by dealers selling these vehicles. my calls to the sales rep and the gm have gone unanswered for 5 and 3 days respectively. buyer beware on these vehicles. *js

Reported in: FRANKLIN MA || Crash: N || VIN #: 5N1AL0MM6DC

AIR BAGS

normal sized adult sitting in the passenger seat, less than 200 lbs, air bag indicator is lit indicating air bag is off and not functioning. took back for recall, they said nothing needed to be done. dealer claims air bag is functioning normally. when i called customer care and told them i had no confidence that the airbag would deploy in the case of an accident, her response was "my first line of defense is a seat belt." really? what's the point of having an airbag then?

Reported in: SMITHTOWN NY || Crash: N || VIN #: 5N1AL0MM2DC

FUEL/PROPULSION SYSTEM

when fuel is low and low warning light comes up, distance to empty approximately 20 miles. fill gas tank with approximately 4 gallons of gas and dte continues to display 20 miles even after turning car off/on over several days and driving approximately 30 miles. dte does not reset until tank is filled up. this happened several times. dealer (competition infiniti in smithtown ny) told me this is normal?

Reported in: SMITHTOWN NY || Crash: N || VIN #: 5N1AL0MM2DC

POWER TRAIN

received vehicle on 8/15, below is the problem which have it around 1 week on 8/24 with the mileage of 300 1. when driving on the garden state plaza in a busy traffic, at the speed between 10-15 mph, follow with the distance 2 vehicles, vehicle was shudder for 2-3 sec. feeling is that when vehicle changing gear rum rum sound from the engine. 2. steering wheel vibration when driving above 60 mph 3. vibration in the gas pedal when acceleration more than 45mph 4. computer gas meter is inaccurate report to dealer on 9/2, and advise the torque converter need to replace, and need take 1 week to repair. vehicle was pick up on 9/10/13, and advise all works is complete. on 10/1/13. at the mileage 1000. the following happen again 1. steering vibration/shudder again at the speed 60 mph again, 2. gas meter is not inaccurate, and cannot refill gas for full tank. 3. gas pedal feel vibration dealer tech test drive the vehicle and stated that the vibration is normal. those vibration is come from the reaction of the front wheel. and gas meter is just the estimate mileage show, user cannot use as accurate measure for refill the gas. 1 week later, on 10/8/13. dealer call for pick up vehicle, and replace the 'instrument comb" and calibrate odometer. as of today 10/18/13. vehicle still have shudder when in the speed of between 10-15mph, especially going uphill. per dealer advise the jx35 engine is cvt, no changing gear. but i can feel that the shudder is come from when engine change gear from fist to 2nd. no further solution dealer can be provide.

Reported in: SADDLE BROOK NJ || Crash: N || VIN #: 5N1ALOMMXDC

SERVICE BRAKES

tl* the contact owns a 2013 infiniti jx35. the contact was driving approximately 20 mph, when the brakes became unresponsive. as a result, the contact crashed into the rear of another vehicle. there were no injuries. a police report was not filed. the vehicle was towed to the dealer for diagnosis. the manufacturer was made aware of the failure and stated that a technician would inspect the vehicle to determine the cause of the failure. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 23,000.

Reported in: KENNEBUNKPORT ME || Crash: Y || VIN #:

SERVICE BRAKES

upon approaching an intersection my wife was braking to a stop. there were some bumps in the road (slight washboard) that appeared to upset the braking system. the seatbelts contracted quickly and took up any slack and became very tight. the brakes did not respond and resulted in a very hard and ineffective pedal. the car ended up 1/2 way into the intersection or further by the time it stopped. it truly seemed to take an additional 2 seconds to resume working. this also happened the previous weekend when i was driving. this time i was approaching a red light and applied the brakes. the road also had a few ripples on it and the brakes did not respond to my now very hard foot. the seat belts tightened like i mentioned above and we ended up fully across the intersection by the time we stopped. i had a car full of kids and this would have been a national story had someone been coming through the intersection. thank heavens it was clear. i've driven many cars and never had anything like this happen before. it is very unsettling.

Reported in: DECATUR AL || Crash: N || VIN #: 5N1AL0MM8DC

ENGINE

after about 3000 miles, i began to experience a "bucking" of the car at very low speed in traffic (~10-15mph). experienced a loss of power and would have to stomp on the accelerator to get the vehicle to accelerate. this began to occur regularly until i decided to take the vehicle in as part of the first service. i was informed that the transmission would have to be replaced and that i would have to wait for the part to arrive and that this was a known service bulletin. my dealer has been very accommodating however it is very unnerving to have to replace a transmission just 5000 miles into the life of a vehicle. i am actively exploring options to address the financial liability that i now have as part of the purchase of this vehicle.

Reported in: LEESBURG VA || Crash: N || VIN #: 5N1AL0MMXDC

POWER TRAIN

Reported in: LEESBURG VA || Crash: N || VIN #: 5N1AL0MMXDC

ELECTRICAL SYSTEM

the entire electronic system went dead. a connected cell phone became too hot to touch! every electronic component failed! no speed or any indicators of any kind worked. got vehicle home into garage and left on ca trip. on return scheduled service appointment but the jx35 was dead and towed to the dealer on 11/5/2013 who supplied a loaner car and indicted a computer needed to be replaced or about 2 days to repair. today on 11/11/2013 still no word on repairs! stalled on basis that parts are not available! due to the heat generated in the cell phone the fire potential was great! we requested that infiniti buy back this 10 month old vehicle with under 5,000 miles and are awaiting their response! beware of the 2013 jx35 it may have a faulty computer that is a potential fire hazard!!!!! our major concern is that any repair would just be temporary till the next electrical problem due to the heat the malfunction generated!

Reported in: APOLLO BEACH FL || Crash: N || VIN #: 5N1AL0MN9DC

ELECTRICAL SYSTEM

the entire electrical system failed and overheated. this automobile could never again be considered safe in our opinion. the vehicle has been at infiniti of tampa since early november 4, 2013. we were old today that the dealership does not even expect to receive the parts until after december 1st, 2013. this could be a ploy to cover the extensive repairs that may be needed or an attempt to try to keep from replacing the 10 month old defective vehicle with less than 5,000 miles on it!!! this vehicle needs to be replaced with a brand new vehicle of the same color in & out and all the equipment and accessories that were on the vehicle we purchased as brand new!!! infiniti is of course stalling resolution and the dealer just wants us to pay up and buy a new car w/o consideration of the fact that the present vehicle is defective!!

Reported in: APOLLO BEACH FL || Crash: N || VIN #: 5N1AL0MN9DC

ELECTRICAL SYSTEM

our jx35 electrical ystem overheated and shorted out all displays and electronics. we limped home w/o a speedometer, directional signal indicators, nothing! the car totally dead was towed to infiniti of tampa. infiniti of tampa promised the vehicle in no more than 2 days. they now tell us parts are backordered and it may be a month beforwe the parts are received! we wrote the bbb and this did get infiniti usa to call us and advised we would be cotacted by a case reolution officer since we called bbb! we did not get a call yet from this new case resolution officer. infiniti seems to be buying time to avoid facing the facts that the jx35 is a lemon taking over 30 days to repair and they must buy the jx35 back!! we believe the dealer has been trying to repair the extensive electrical damage since the 5th of november and the parts story is a subtrafuge to avoid the buyback by infiniti!!!

Reported in: APOLLO BEACH FL || Crash: N || VIN #: 5N1AL0MN9DC

ELECTRICAL SYSTEM

dash went blank and total electronics failed. vehicle towed to infiniti of tampa on 11/5/2013 and nissan usa infiniti division was advised! we requested that the car be declared unsafe to drive and a replacement or buy back by infiniti was needed. infiniti entered a stalling tactic. repairs went from one day to 2 days and now we are being told they will not even have parts till after december 1st, 2013. the dealer infiniti of tampa after a little rocky start has been going above and beyond to be helpful and co operative especially with the loaner car assistance! the problem is with nissan usa infiniti division. we reached a point where we wrote the bbb autoline and the attorney general of forida! in response nissan removed themselves and directed us to go to the bbb autoline if further assistance was needed. nissan usa infiniti division has divorced itself from trying to assist us once we contacted others as a result of their stalling! we had after over 10 days concluded that infiniti usa was never going to do anything but stll us as long as possible! consumer beware of the unsavory tactics of nissan usa infiniti division!!

Reported in: APOLLO BEACH FL || Crash: N || VIN #: 5N1AL0MN9DC

AIR BAGS

we have taken our 2013 infiniti jx35, manufactured in 9/12, to the dealer three times in 7 months to have them inspect the passenger airbag sensor. when passengers (full-sized adults) sit in the seat, occasionally the dashboard light indicates the airbag is not operational. the dealer and infiniti refuse to acknowledge or correct the issue, despite an active recall on this very issue for over 80,000 nissan/infiniti vehicles. infiniti insists our vin is not among the recalled vehicles, yet refuses to provide the exact date of manufacture in order for us to independently check nhtsa records.

Reported in: ELGIN IL || Crash: N || VIN #: 5N1AL0MM6DC

STEERING

the steering wheel is loose everytime i apply brake or pedal or turning corner. i bring my car to dealer they say all jx35 have the same small amount of play in column. they give me the grand new one to check and the grand new one do not have that problem. they said they could not do anything with that. i call infiniti headquarter and they said the same thing, they could not do anything with that problem ???

Reported in: BRIDGEPORT CT || Crash: N || VIN #: 5N1AL0MM7DC

SERVICE BRAKES

nhtsa campaign id no. 13v139000. started car. pulled out of parking lot. the brakes in my 2013 infiniti jx35 had a complete failure and would not stop car at all. to avoid oncoming traffic pulled over to a grassy area and crashed into a brick structure.

Reported in: SOUTH ORANGE NJ || Crash: Y || VIN #: 5N1AL0MM8DC

SERVICE BRAKES

there was a couple of inches of fresh snow on the streets. this was the first snow that the car has seen. the brakes do not work in snow. when the car starts to skid in the snow, the anti lock brake feature appears to kick in, which causes the car to not brake at all. car simply cruises forward without any braking at all. pumping the brakes appears to actually help the situation in that it seems to reset the anti lock feature and allows the brakes to at least temporarily apply before the car's computer switches them off again. in this incident, there was a slight downhill incline, car cruised into rear end of car that was stopped in front.

Reported in: WESTFIELD NJ || Crash: Y || VIN #: 5N1AL0MM7DC

POWER TRAIN

no forward or reverse in gear, rpm won't go over 2500 rpm in gear; neutral ok. car towed in to dealership. multiple dtc found; replaced cvt transmission assembly.

Reported in: SAN JOSE CA || Crash: N || VIN #: 5N1AL0MN7DC

AIR BAGS

tl* the contact owns a 2013 infiniti jx35. the contact stated that while driving 55 mph, the passenger's side air bag warning light illuminated with the seat occupied. the vehicle was taken to the dealer for inspection but they stated that they could not diagnose the cause of the failure because the air bag warning light was not illuminated at the time of diagnosis. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 19,000.

Reported in: YORKTOWN HEIGHTS NY || Crash: N || VIN #: 5N1AL0MM8DC

AIR BAGS

the passenger side air bag light remains on even though the seat is occupied. that means that the air bag is not operational even though the seat is occupied. i noticed that there are a lot of complaints about this issue.

Reported in: LAKELAND FL || Crash: N || VIN #: 5N1AL0MN1DC

COMMUNICATIONS:BACK UP ALARM

the warning light for back up collision intervention system and the blind spot warning (bsw) comes on suddenly while driving. it comes on at different speeds and happens on the highway driving as well as city driving. the infinti dealer in tampa fl cannot fix the problem and hence comes up with reasons and false diagnosis. they also blame that the vehicle has had some body work done in the bumper which is not the case as the vehicle has never been for any body work since purchased from the same dealer.

Reported in: LAKELAND FL || Crash: N || VIN #: 5N1AL0MN1DC

ELECTRICAL SYSTEM

Reported in: LAKELAND FL || Crash: N || VIN #: 5N1AL0MN1DC

AIR BAGS

passenger side air bag light on with an adult seated. the dealer said no codes no problem found. the air bag light will go out after several miles. it has been in 3 or 4 times to the dealer and not repaired or any parts replaced. unsafe.

Reported in: FITCHBURG WI || Crash: N || VIN #: 5N1ALOMM5DC

AIR BAGS

the passenger side airbag "off" light comes on intermittently when there is a front adult passenger in the seat. both myself (145#) and my 13 year old son (115#) have had it occur on multiple occasions. i have taken it to the dealer twice (7/8/13 and 1/6/14) and was told the dealership could not duplicate the problem. dealership stated the infiniti corporate office flew in a technician to look at the car. since light did not come on for them, they refused to replace any parts. light came back on while my son was seated in a proper position (infiniti was nice enough to provide me with a "how to" sit on the seat article) on 1/14/14 and i videotaped it on my cellphone for proof. i will be mailing a certified letter to infiniti for violation of the lemon law since this equipment failure could result in serious bodily injury or death.

Reported in: WESTMINSTER CA || Crash: N || VIN #: 5N1AL0MN0DC

ELECTRICAL SYSTEM

i called nalley infiniti of marietta to set up a service call in response to nhtsa recall 13v-445. i was transferred to a female service writer. she asked if i had this car serviced there in the past. i told her no because the car is new. she told me that they are "waiting on parts" and that i should call another dealership. when i asked her what other dealerships were in the area, she told me i should look online. when i asked if she could call me when the parts came in, she said she could not do that. i was really shocked at her lack of interest in helping me. i called back the next day to try to find out who i spoke to. the receptionist told me that it must have been one of their off-property service writers because there were no female writers on property. i then spoke to my regular service writer, and he set up an appointment for me. he also told me there are no parts involved - it is just a matter of software. i really regret that i did not ask her name the first time; however, i do hope that this matter will be investigated as i feel strongly that she was simply trying to get rid of me so that nalley would not have to do the recall work. please feel free to contact me if you have any questions.

Reported in: MARIETTA GA || Crash: N || VIN #: 5N1AL0MM8DC

SERVICE BRAKES, HYDRAULIC

Reported in: MARIETTA GA || Crash: N || VIN #: 5N1AL0MM8DC

POWER TRAIN

car wouldn't move from p (parking) gear at first. when it eventually started moving, it wouldn't accelerate to more than 20 mile per hour even though it's at 5-6000 rpm and eventually the car stop moving completely even though the engine was on. was told by the dealer that it was due to a defective transmission so brand new transmission was installed. 1500 miles(3 months) later the car stopped moving while driving on 2/11/14. car started slipping backward in the hilly road. leaky transmission fluid was at the site. dealer is installing another "new" transmission while there are less 6500 miles in the car. the car has been with the dealer for more than a week now.

Reported in: TENAFLY NJ || Crash: N || VIN #: 5N1AL0MM2DC

VEHICLE SPEED CONTROL

Reported in: TENAFLY NJ || Crash: N || VIN #: 5N1AL0MM2DC

AIR BAGS

tl* the contact owns a 2013 infiniti jx35. the contact stated that the passenger's side air bag warning lamp illuminated intermittently. the vehicle was taken to the dealer where the technician advised that they needed to update the software. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was unknown and the current mileage was 11,000.

Reported in: PORTLAND TX || Crash: N || VIN #: 5N1AL0MN0DC

ENGINE AND ENGINE COOLING

a couple of months after driving my 2013 jx35 i began experiencing a shudder/shaking in my vehicle when driving in the 15 to 25 mph range. the entire car shakes severely. it happen when trying to maintain speed in the range of 15 to 25 mph. this is a range commonly driven in school zones, neighborhoods and freeway traffic during rush hour. therefore, this problem is frequent. there is a feeling that i will lose control of the car while driving. i believe it is getting worse with time. the infiniti dealership where i purchased the vehicle initially denied the complaints and stated it was normal for the car to perform this way. i had to enlist infinity usa to get this problem addressed. the dealership completed repairs and stated the condition was remedied. it was not. the car continues to operate with a shudder in that speed range and now while turning corners.

Reported in: HOUSTON TX || Crash: N || VIN #: 5N1AL0MM2DC

SUSPENSION

Reported in: HOUSTON TX || Crash: N || VIN #: 5N1AL0MM2DC

AIR BAGS

tl* the contact owns a 2013 infiniti jx35. the contact stated that the passenger air bag warning light was illuminated. the vehicle was taken to the dealer on numerous occasions for inspection but they were unable to determine the cause of the failure. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 3,000. updated 05/12/14 ma

Reported in: FITCHBURG WI || Crash: N || VIN #: 5N1AL0MM5DC

STRUCTURE

our jx 35 has a ongoing rattle in the center stack, mid-dash area, just below the navigation area. i will be taking our vehicle in to the nearest dealership (80mi one-way) once they actually return my appointment request to get this rattle fix (this will be the second attempt!!!).

Reported in: YERINGTON NV || Crash: N || VIN #: 5N1AL0MM5DC

STRUCTURE:BODY:DOOR

2013 infinity jx35. attorney representing consumer writes in regards to front door of vehicle has very sharp edges that caused injury to consumers face. *smd the dealer informed the consumer, the problem was a manufacturing defect, and they were not responsible for fixing it. (lawyer wrote in on behalf of consumer) *jb

Reported in: HOUSTON TX || Crash: N || VIN #:

ENGINE

car strongly vibrates/shudders at approx 20 mph and thereafter, and i had to take foot off pedal to get it to shift gears. engine light comes on. at first visit to dealer, on 9/7/2013, (i'm currently on 4th visit since getting car), they claimed to repair the issue, though repair order not clear what they did. on 10/5/13, same issue. service engine light on, and car hesitates and vibrates upon acceleration. per service invoice, "improper connection pin fitment". dealership replaced fuel injector, and said problem solved. on 1/16/2014, same issue. car shuttering upon acceleration btwn 15-45 mph, and engine light on. dealer replaced transmission, and once again, told me problem solved. on 3/24/2014, while driving on turnpike, same issue. car vibrating upon acceleration, and engine light on. had car towed back (approx 170 miles). completely unsafe to drive. dealership replaced engine control unit and engine chassis (i think that's the correct name), and was told - for the fourth time - "problem solved" (though incredibly, the dealer refused to pay the tow charge). in total, i've had the car only approx 8 months, and so far, have had the fuel injector, transmission, electronic control unit and engine chassis replaced, causing the car to be in the shop for this problem a collective total of approx 25 days or so. the car is dangerous to drive and someone is going to get seriously injured. i have now seen other similar reports and complaints about this particular car, under the "complaints" section of the nhtsa. something needs to be done.

Reported in: BOCA RATON FL || Crash: N || VIN #: 5N1AL0MN7DC

UNKNOWN OR OTHER

Reported in: BOCA RATON FL || Crash: N || VIN #: 5N1AL0MN7DC

ELECTRICAL SYSTEM

as i started the car after a long day of work, i discovered that the dashboard is not functional, completely dead. blinkers, gas meter, speed meter, cruise, lights did not work. i called brookpark infinity who told me that the fuse was out and replaced it. they did not have any explanation why this happened in a new car that is less one yea old. i am greatly concerned that i got a lemon deal on this car.

Reported in: AVON LAKE OH || Crash: N || VIN #: 5N1ALOMM6DC

POWER TRAIN

we bought a 2013 infiniti jx35 on 4/25/2013.vin# 5n1alomn3dc346030. we have14,000 miles on it to date.this car has an intermitant transmission problem since we pick it up.. the dealer is aware of the problem. we have taken the car in 4 times now but the dealer has not been able to replicated & record. this problem can be found on most every infiniti forum. nissan is aware of the problem.the other day i was crossing an intersection when it decided to act up. this caused a near miss. now i see this problem as a real safety issue.the dealer coast infinit suggested i reach out to consumer affairs for assistance in resloving. i'm open to suggestions as i'm not interested in driving this vehical as it is stands today. respectfully,brad

Reported in: PALMETTO FL || Crash: N || VIN #: 5N1ALOMN3DC

EQUIPMENT ADAPTIVE

vehicle has been serviced 4 times on dash rattle, highly impairments with driving distractions. part of recent dash fix left dash to fall apart (possible job completion failure). reno dealer forcing me to drive to another location (sacramento, ca, 175 miles 1 way) to get serviced and repaired. plus said car is in process of being recalled a 5th time! ugh. just want negotiable refund!

Reported in: YERINGTON NV || Crash: N || VIN #: 5N1AL0MM5DC

UNKNOWN OR OTHER

Reported in: YERINGTON NV || Crash: N || VIN #: 5N1AL0MM5DC

ELECTRICAL SYSTEM

Reported in: YERINGTON NV || Crash: N || VIN #: 5N1AL0MM5DC

ELECTRICAL SYSTEM

from the first week of purchase many electrical problems mirrors don't return to drive passion, windows while driving go up and down at random then the auto up doesn't work for days then just starts working again dash light go dark gps and radio do not work when cold until after car starts to warm up then electrical slowly returns seat does not keep memory, luggage rack has been replaced 4 times driver side rack coming completely off, loud squealing noise coming from the fan had to be trailer back to dealer. dealer said nothing was wrong, tie rod boot burst on drivers side, battery went dead had to be jump started dealer seems to have no answers just excuses or wants to blame me for the many problems

Reported in: HOUSTON TX || Crash: N || VIN #: 5N1AL0MN1DC

AIR BAGS

my jx 35 was recalled (14v-138) to fix the occupant classification system. i had the recall "fix" performed on the vehicle. when passengers weighing between 105-125 pounds sit in the frong passenger seat, the light comes on indicating that air bag is turned off. the dealer (fields infiniti of glencoe, il) inspected the vehicle and said that it perormed the recall according to infiniti's/nissan's specifications and there's nothing further the dealership can do unless the vehicle undergoes another recall. there's clearly a design/engineering flaw in the airbag seat sensor system, as this problem doesn't exist with any of other vehicles i've driven (bmw, audi, gmc). this is unacceptable because it puts my wife (and other potential front passenger riders)in jeopardy in the event of a head-on collision. please have nissan recall this vehicle again to fix the problem once and for all, as others are complaining of the same problem with their post-recalled infiniti jx35 and qx60 and nissan pathfinders.

Reported in: HIGHLAND PARK IL || Crash: N || VIN #: 5N1AL0MMXDC

AIR BAGS

front passenger air bag indicator light goes on with passenger in the seat. numerous visits and calls to dealer and manufacturer, mfg field engineer and problem still exists after recall. if passenger shifts weight in seat or from an accident avoidance air bag may not be deployed.

Reported in: RICHFIELD WI || Crash: N || VIN #: 5N1AL0MMXDC

AIR BAGS

vehicle has had 2 air bag recalls, both recall repairs were completed at dealership. the passenger airbag light continues to intermittently turn on indicating the passenger air bag is off while an adult passenger of 140-180+ lbs is occupying the seat. the car was taken into the dealership to repair, after 4 days they advised me they were able to replicate the problem but they didn't know how to fix it and would contact the engineers to make repair. after 8 days in the shop i filed a complaint with infiniti consumer affairs, they opened a case and contacted me on day 9. the dealership finally called back on day 9 and stated the service manager dan would be taking care of the car and would provide better communication and get the car fixed. no call for 5 more days from the dealership regarding the status. regional specialist from consumer affairs called back (day 14) and stated dealership is now saying they were unable to replicate the issue and the service tech previously "mis-spoke". i have escalated my complaint at infiniti corporate. the dealership still has not called (day 14) to tell me what is going on with my car. this vehicle is not safe as you cannot be sure if the passenger airbag will deploy upon collision. this vehicle should be removed from the market until these major safety issues are corrected.

Reported in: SAN MARCOS CA || Crash: N || VIN #: 5N1AL0MN5DC

SERVICE BRAKES

august 2013 - when pressing the on the break pedal to stop the vehicle,it will continue to move and the break pedal will go down to the floor but it would not break and the seat belt tightens and almost rear ended the front car. i took the car to the infiniti dealer and they replaced the master cylinder and blend system. the same problem happened again in july 2014, ran through a red light due to break pedal going to the floor and would not break and the seat belt got tighter. took the car to infiniti dealer replaced master cylinder and brake booster. i filled a complained to inifiniti motors, since i'm worried there might be a problem causing break failure.

Reported in: OCALA FL || Crash: N || VIN #: 5N1AL0MM1DC

ELECTRICAL SYSTEM

the warning light that indicates that the passenger airbag is deactivated illuminates while the passenger seat is occupied by an adult. i returned the vehicle to the dealer and was told that they could not duplicate the problem and nothing was wrong with the car. the light continued to illuminate, so i returned the car to the dealer in august of 2014 and was told after 5 days that they tested the system and cannot find anything wrong with it. i even presented the service manager a video that my wife took on a recent trip of the light clearly illuminated while she sat in the seat. the service manager told me that even though the light illuminates, the airbag is still activated in the computer system. this is ridiculous, how am i supposed to know if the vehicle is safe to carry passengers? i have never been notified by infiniti that there is a recall for this problem. i only found the recall after searching on the internet. i am the original owner of the vehicle. i plan to escalate this situation with infiniti. there is a clear problem with the design of this vehicle that is putting the owner's passengers at risk. please force infiniti to address this ongoing defect.

Reported in: CHELSEA AL || Crash: N || VIN #: 5N1AL0MN1DC

SEATS

Reported in: CHELSEA AL || Crash: N || VIN #: 5N1AL0MN1DC

AIR BAGS

Reported in: CHELSEA AL || Crash: N || VIN #: 5N1AL0MN1DC

AIR BAGS

tl* the contact owns a 2013 infiniti jx35. the contact stated that the passenger side air bag indicator illuminated intermittently. the dealer repaired the vehicle according to nhtsa campaign number: 14v138000 (air bags, electrical system); however, the failure recurred. the manufacturer was notified. the approximate failure mileage was 10,000.

Reported in: BELLE MEAD NJ || Crash: N || VIN #: 5N1AL0MM4DC

STRUCTURE

tl* the contact owns a 2013 infiniti jx35. the contact stated that the dashboard made a rattling noise. the vehicle was taken to the dealer five times for the same failure. the vehicle was not repaired. the failure mileage was 11,809.

Reported in: YERINGTON NV || Crash: N || VIN #: 5N1AL0MM5DC

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