chevrolet suburban 2009 Complaints

STEERING

case no. 1-4061367 reported to gm customer communication center on 18/11/2009 "steering vibration" while driving above 100 km/h¿. according to gm dealer services department confirmed verbally ¿acceptable vibration¿. chevrolet has not responded to a complaint case no. 1-4061367 reported to gm customer communication center on 11/18/2009 and none of my presented questions and investigation/documentation requests were addressed.

Reported in: DHAHRAN 00 || Crash: N || VIN #: 1GNFC26J89R

EXTERIOR LIGHTING

electrical malfunction on my 2009 chevrolet suburban ltz. the car was purchased new from the dealer in nov 2009. upon delivery, it was noted that the dash lights for function buttons did not illuminate and visor lamps were inoperable. dealer assured us that they would fix the problem. the hazard occurs when the light completely go out on this vehicle while driving at night for no apparent reason. after four attempts to fix the problem and gm technical support has yielded no clear answers or assistance. i am concerned that my family will be injured in this vehicle.

Reported in: HAVERHILL OH || Crash: N || VIN #: 1GNFK36369R

INTERIOR LIGHTING

electrical malfunction on my 2009 chevrolet suburban ltz. the car was purchased new from the dealer in nov 2009. upon delivery, it was noted that the dash lights for function buttons did not illuminate and visor lamps were inoperable. dealer assured us that they would fix the problem. the hazard occurs when the light completely go out on this vehicle while driving at night for no apparent reason. after four attempts to fix the problem and gm technical support has yielded no clear answers or assistance. i am concerned that my family will be injured in this vehicle.

Reported in: HAVERHILL OH || Crash: N || VIN #: 1GNFK36369R

ELECTRICAL SYSTEM

electrical malfunction on my 2009 chevrolet suburban ltz. the car was purchased new from the dealer in nov 2009. upon delivery, it was noted that the dash lights for function buttons did not illuminate and visor lamps were inoperable. dealer assured us that they would fix the problem. the hazard occurs when the light completely go out on this vehicle while driving at night for no apparent reason. after four attempts to fix the problem and gm technical support has yielded no clear answers or assistance. i am concerned that my family will be injured in this vehicle.

Reported in: HAVERHILL OH || Crash: N || VIN #: 1GNFK36369R

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

failure of power lock actuator on rear door. door fails to lock and unlock as designed when vehicle is put in or taken out of gear. this appears to be a common failure on these vehicles from what i have been lead to believe and to date i'm told gm is not doing any widespread recalls to address this quality and safety problem. *tt

Reported in: CLIVE IA || Crash: N || VIN #: 1GNFK36349J

POWER TRAIN

tl* the contact owns a 2009 chevrolet suburban. while parked, the contact exited the vehicle and was unable to unlock the driver side door. the contact turned the key to shut the vehicle off but the gear shift selector shifted into drive and began to reverse independently. the contact was able to depress the brake pedal and shut the vehicle off. the vehicle was not taken to the dealer for diagnostics or repairs. the vin was not available. the approximate failure mileage was 49,000.

Reported in: DOVER DE || Crash: N || VIN #:

ELECTRICAL SYSTEM

tl* the contact owns a 2009 chevrolet suburban. while parked, the contact exited the vehicle and was unable to unlock the driver side door. the contact turned the key to shut the vehicle off but the gear shift selector shifted into drive and began to reverse independently. the contact was able to depress the brake pedal and shut the vehicle off. the vehicle was not taken to the dealer for diagnostics or repairs. the vin was not available. the approximate failure mileage was 49,000.

Reported in: DOVER DE || Crash: N || VIN #:

ELECTRONIC STABILITY CONTROL

as we were driving on major highway our stabilitrak light came on and the engine cut out, we had no power. we waited for 30 minutes and started engine, it ran fine. this has happened a total of 5 times now. i would like to have this problem solved and just to have it assessed at our local dealer it will cost $120. we cannot afford that. please help !!!

Reported in: SEASIDE CA || Crash: N || VIN #:

ELECTRONIC STABILITY CONTROL

while driving down the road the stabilitrak light comes on, and the car shuts off. very dangerous! glad we weren't on the highway.

Reported in: PITTSBURGH PA || Crash: N || VIN #: 1GNFK36389R

ENGINE AND ENGINE COOLING

while taking 4 children to school in the morning, the dash traction control light started flashing and the engine died. power steering and breaks were gone and i was left stranded in the middle of a busy intersection. after several frantic minutes, i was able to restart the engine a drive home. *tt

Reported in: UPLAND CA || Crash: N || VIN #: 1GNFC26009R

STEERING

while taking 4 children to school in the morning, the dash traction control light started flashing and the engine died. power steering and breaks were gone and i was left stranded in the middle of a busy intersection. after several frantic minutes, i was able to restart the engine a drive home. *tt

Reported in: UPLAND CA || Crash: N || VIN #: 1GNFC26009R

SERVICE BRAKES, HYDRAULIC

while taking 4 children to school in the morning, the dash traction control light started flashing and the engine died. power steering and breaks were gone and i was left stranded in the middle of a busy intersection. after several frantic minutes, i was able to restart the engine a drive home. *tt

Reported in: UPLAND CA || Crash: N || VIN #: 1GNFC26009R

STRUCTURE

dashboard on the driver sided cracked into 2 pieces. i am not the only one who have had this issues. i found quite numbers of owner have the same problem. this is not the quality you expect from $50k vehicle, i believe it is due to "poorly" finished job. gm simply refuses to take full responsibility and forces me to pay so called, "deductible". i believe the nhtsa should look into this matter. thank you.

Reported in: GAINESVILLE FL || Crash: N || VIN #: 1GNFC26079R

VEHICLE SPEED CONTROL

sudden attended acceleration accelerated from 2 mph to 60 mph.

Reported in: FULTON IL || Crash: N || VIN #: 1GNFK26319R

LATCHES/LOCKS/LINKAGES

door locks no longer working on driver door, front passenger, and now rear passenger. dealership says all three need replaced. driver door went first, then front passenger, and then rear passenger. i have found several postings related to multiple door lock failures - not just single locks, but many cases of 2-4 locks failing on a single vehicle. locks are very expensive to replace (especially in quantities of 3 or 4) and represent a safety issue if the doors cannot be secured.

Reported in: NORMAN OK || Crash: N || VIN #:

ENGINE AND ENGINE COOLING

purchased car july 09 begin having problems immed with seatbelt replaced 9/17/09, 11/ 25/09, radio lock, solenoid valve replaced 1/21/10, aug of 2010 started having problems with 4 wheel dr. car has been serviced at least 12 times since then for 4 wheel drive issues. i got stuck in snow dec. 2012 with no 4 wheel drive. the transfer case has been replaced 6 times since start ofd prob. i am concerned for the safety of the vehicle since i purchased it with intention of needing 4 wheel drive.

Reported in: ZANESVILLE OH || Crash: N || VIN #: 4T4BF3EK6BR

POWER TRAIN

purchased car july 09 begin having problems immed with seatbelt replaced 9/17/09, 11/ 25/09, radio lock, solenoid valve replaced 1/21/10, aug of 2010 started having problems with 4 wheel dr. car has been serviced at least 12 times since then for 4 wheel drive issues. i got stuck in snow dec. 2012 with no 4 wheel drive. the transfer case has been replaced 6 times since start ofd prob. i am concerned for the safety of the vehicle since i purchased it with intention of needing 4 wheel drive.

Reported in: ZANESVILLE OH || Crash: N || VIN #: 4T4BF3EK6BR

ELECTRICAL SYSTEM

about a year ago the rear passenger door lock wouldn't work, now all door locks will not lock or unlock with remote or switch. also will not lock/unlock when put into gear or back into part. locks move slightly when you push the button but will not fully engage or disengage when manually pushed. no recall data available but i see many complaints.

Reported in: SPRING TX || Crash: N || VIN #: 1GNFC26079R

LATCHES/LOCKS/LINKAGES

about a year ago the rear passenger door lock wouldn't work, now all door locks will not lock or unlock with remote or switch. also will not lock/unlock when put into gear or back into part. locks move slightly when you push the button but will not fully engage or disengage when manually pushed. no recall data available but i see many complaints.

Reported in: SPRING TX || Crash: N || VIN #: 1GNFC26079R

LATCHES/LOCKS/LINKAGES

the lock on the passenger side door stopped working by the unlock button or the automatic entry button. had it repaired to the tune of $500. now both back door locks need replacing. dangerous if kids unable to get out of the car.

Reported in: BALLWIN MO || Crash: N || VIN #: 1GNFK26399R

LATCHES/LOCKS/LINKAGES

the door locks intermittently work. seems to happen to a lot of people. safety issue. can't get in or out of vehicle. we had one fixed and now all of the doors are doing it. sometimes the car locks itself.

Reported in: HUMBLE TX || Crash: N || VIN #:

ELECTRICAL SYSTEM

the door locks intermittently work. seems to happen to a lot of people. safety issue. can't get in or out of vehicle. we had one fixed and now all of the doors are doing it. sometimes the car locks itself.

Reported in: HUMBLE TX || Crash: N || VIN #:

ENGINE

purchased a 2008 chevrolet suburban in 2010, with approximately 26,000 miles. it currently has 64,353 miles and the engine is vigorously consuming oil. on july 10th, 2013 i was on the parkway when i began to hear a ticking nose coming from the front of the vehicle, the warning indicator inside the car went off and the display read "oil pressure low", the actual reader gage was marking nearly at 0. i exited at the nearest exit, and had to refill the motor oil with nearly 6 qts. the next oil change is not due til about a month from now or another 600 miles. there aren't any visible leaks, the truck just seems to be burning oil faster than i can run it through to the next scheduled oil change or the 3,000 miles usually allowed by most oils. i have done some research and it appears that a good amount of this particular model have the same exact issue. i do not understand how it falls on the consumer to make such repairs when it is clearly a matter that should be corrected by chevrolet. i don't believe this is a safety issue, but it is certainly a matter that should be taken care of as running a vehicle without motor oil could potentially kill the engine, and permanently disable a vehicle, or even worse bring up a class action lawsuit against the manufactures. i've been a faithful customer of chevrolet but this could perhaps be a deal breaker for me, as it has been for many individuals whom have traded off their vehicles for something a bit more reliable.

Reported in: YONKERS NY || Crash: N || VIN #: 1GNFK263X9R

ELECTRICAL SYSTEM

the discovery of the defect was on september 2012. there is a crack on the dash above the vehicles instrumentation i.e. speedometer, oil pressure, gas level, etc. i reported to local gm dealership (henry brown chevrolet) about the defect and my concern for safety. they said there is no available safety recall for this problem. thinking that this was an isolated case i did not pursue the matter. then recently when i surfed the internet i came upon a group of gm vehicle owner with the same type of vehicle and the same type of issue. so i investigated further. going to different web blogs, i found more gm vehicle owners with the same problem. everybody have the same issue. they have cracked dash on their gm vehicles. some have the cracks on both side where the passenger airbag is. the danger is that this might puncture the airbag and render it ineffective. the main concern is safety because i don't want my vehicle to fail on me and my family. if for some reason water gets in the vehicles instrumentation and causes an electrical short, me and my family could be in danger of a vehicle accident. i am trying to be proactive and have this problem resolved rather than wait to be a victim of an unsafe vehicle or cause another driver to be in an avoidable accident. we need this vehicles recalled so that gm can take responsibility and fix an unsafe vehicle.

Reported in: CASA GRANDE AZ || Crash: N || VIN #: 1GNFC16049R

AIR BAGS

the discovery of the defect was on september 2012. there is a crack on the dash above the vehicles instrumentation i.e. speedometer, oil pressure, gas level, etc. i reported to local gm dealership (henry brown chevrolet) about the defect and my concern for safety. they said there is no available safety recall for this problem. thinking that this was an isolated case i did not pursue the matter. then recently when i surfed the internet i came upon a group of gm vehicle owner with the same type of vehicle and the same type of issue. so i investigated further. going to different web blogs, i found more gm vehicle owners with the same problem. everybody have the same issue. they have cracked dash on their gm vehicles. some have the cracks on both side where the passenger airbag is. the danger is that this might puncture the airbag and render it ineffective. the main concern is safety because i don't want my vehicle to fail on me and my family. if for some reason water gets in the vehicles instrumentation and causes an electrical short, me and my family could be in danger of a vehicle accident. i am trying to be proactive and have this problem resolved rather than wait to be a victim of an unsafe vehicle or cause another driver to be in an avoidable accident. we need this vehicles recalled so that gm can take responsibility and fix an unsafe vehicle.

Reported in: CASA GRANDE AZ || Crash: N || VIN #: 1GNFC16049R

UNKNOWN OR OTHER

our actuators failed on 3 of my doors of my 2009 chevy suburban. if you use the remote only the drivers side rear door locks and/or unlocks. if you use the unlock/lock power button only the drivers side rear works. you must use the key to unlock the drivers door and you must either open the window to manually unlock the other doors or reach across the car to unlock the passenger side locks. we contacted gm and they sent us to have a diagnosis done which cost us $99. they estimated the cost to be $900 and told us we were responsible because our warranty ended at 36,000 miles. this is a safety concern. in an accident i wouldn't be able to get to any passengers including my children nor could emergency personnel. i could easily be car jacked or have my belongings stolen due to the locks not working. if my small child choked or had a medical emergency i could not reach them. i watch stories every day on the news of awful people taking or assaulting women by breaking into their cars and hiding in the back seats. this car cost well over $50,000 and this should be a safety recall. there will be a tragedy if this is not fixed. *tt

Reported in: TIVERTON RI || Crash: N || VIN #:

LATCHES/LOCKS/LINKAGES

our actuators failed on 3 of my doors of my 2009 chevy suburban. if you use the remote only the drivers side rear door locks and/or unlocks. if you use the unlock/lock power button only the drivers side rear works. you must use the key to unlock the drivers door and you must either open the window to manually unlock the other doors or reach across the car to unlock the passenger side locks. we contacted gm and they sent us to have a diagnosis done which cost us $99. they estimated the cost to be $900 and told us we were responsible because our warranty ended at 36,000 miles. this is a safety concern. in an accident i wouldn't be able to get to any passengers including my children nor could emergency personnel. i could easily be car jacked or have my belongings stolen due to the locks not working. if my small child choked or had a medical emergency i could not reach them. i watch stories every day on the news of awful people taking or assaulting women by breaking into their cars and hiding in the back seats. this car cost well over $50,000 and this should be a safety recall. there will be a tragedy if this is not fixed. *tt

Reported in: TIVERTON RI || Crash: N || VIN #:

ENGINE

no oil pressure light display. shut off engine i had to add oil. i believe i have the same oil consumption problem many others have been concerned about. i've had to add oil to my suburban ever since i bought it in 2009. i have to add oil every 1000 miles. even if i've had an oil change. i carry extra oil with for fear of the no oil pressure light coming on. my most current problem was with oil still at 40%.

Reported in: MOORESVILLE NC || Crash: N || VIN #: 1GNFK36309R

LATCHES/LOCKS/LINKAGES

tl* the contact owns a 2009 chevrolet suburban. the contact stated the rear passenger side door failed to unlock. the contact mentioned that the door would only unlock manually from the inside of the vehicle. the vehicle was not taken to a dealer for a diagnostic testing. the manufacturer was notified of the failure. the vehicle was not repaired. the approximate failure and current mileage were 76,000.

Reported in: ST AUGUSTINE FL || Crash: N || VIN #: 1GNFC26J19R

ELECTRICAL SYSTEM

vehicle driver side back door would not unlock using remote control. cost over $300.00 to have chevrolet dealer fix. now in feb 2014 with 7600 miles it started not working on the passenger side back door stop working with remote control. all other locks would open but not the rear door at that time. it appears their are issues with these door locks. the door locks will only open manually when they fail which is a pain due to the size of the vehicle.

Reported in: RUCKERSVILLE VA || Crash: N || VIN #: 1GNFK26329R

UNKNOWN OR OTHER

vehicle driver side back door would not unlock using remote control. cost over $300.00 to have chevrolet dealer fix. now in feb 2014 with 7600 miles it started not working on the passenger side back door stop working with remote control. all other locks would open but not the rear door at that time. it appears their are issues with these door locks. the door locks will only open manually when they fail which is a pain due to the size of the vehicle.

Reported in: RUCKERSVILLE VA || Crash: N || VIN #: 1GNFK26329R

VEHICLE SPEED CONTROL

accelerating in traffic on a three lane road. at approximately 30 mph, the vehicle power steering, brakes, and acceleration locked up. i could barely turn the wheel and the brake pedal was unresponsive. i could not accelerate at all. i was able to muscle the car into a parking lot and jam on the breaks to coast to a stop. the power was still on on the car, but the ac was not blowing as hard. after a restart, it worked normally.

Reported in: MANSFIELD TX || Crash: N || VIN #: 1GNFC36049R

SERVICE BRAKES

accelerating in traffic on a three lane road. at approximately 30 mph, the vehicle power steering, brakes, and acceleration locked up. i could barely turn the wheel and the brake pedal was unresponsive. i could not accelerate at all. i was able to muscle the car into a parking lot and jam on the breaks to coast to a stop. the power was still on on the car, but the ac was not blowing as hard. after a restart, it worked normally.

Reported in: MANSFIELD TX || Crash: N || VIN #: 1GNFC36049R

STEERING

accelerating in traffic on a three lane road. at approximately 30 mph, the vehicle power steering, brakes, and acceleration locked up. i could barely turn the wheel and the brake pedal was unresponsive. i could not accelerate at all. i was able to muscle the car into a parking lot and jam on the breaks to coast to a stop. the power was still on on the car, but the ac was not blowing as hard. after a restart, it worked normally.

Reported in: MANSFIELD TX || Crash: N || VIN #: 1GNFC36049R