cadillac srx 2013 Complaints

ELECTRICAL SYSTEM

this is a report of a nearly fatal accident on june 29th, 2013 with a new cadillac srx that was leased from gm. the accident involved both me and my daughter who were belted in the vehicle which caught fire and accelerate to 110 mph. we were traveling on rt 127 n with the cruise control set at 60 mph. i was passing another vehicle and the speed started to dramatically increase. i would break and the speed would come down and then it would continue to rise. black smoke was coming out of the engine. using both feet on the brake, it finally came down to 5mph, but it would not stop. i pulled over at 5 mph and shifted the car into park. i used onstar and shortly thereafter the fire department, the sheriff, and another police officer were on the scene. this was a life threatening event!! the car was towed back to the dealership in adrian. i leased this car on 5-31-13, our second srx and less than a month old. i sent a letter to [xxx] at gm regarding the aforementioned and have had no response. i am going on week two with no car and no resolution with this incident. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Reported in: ADRIAN MI || Crash: N || VIN #: 3GYFNGE33DS

VEHICLE SPEED CONTROL

this is a report of a nearly fatal accident on june 29th, 2013 with a new cadillac srx that was leased from gm. the accident involved both me and my daughter who were belted in the vehicle which caught fire and accelerate to 110 mph. we were traveling on rt 127 n with the cruise control set at 60 mph. i was passing another vehicle and the speed started to dramatically increase. i would break and the speed would come down and then it would continue to rise. black smoke was coming out of the engine. using both feet on the brake, it finally came down to 5mph, but it would not stop. i pulled over at 5 mph and shifted the car into park. i used onstar and shortly thereafter the fire department, the sheriff, and another police officer were on the scene. this was a life threatening event!! the car was towed back to the dealership in adrian. i leased this car on 5-31-13, our second srx and less than a month old. i sent a letter to [xxx] at gm regarding the aforementioned and have had no response. i am going on week two with no car and no resolution with this incident. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Reported in: ADRIAN MI || Crash: N || VIN #: 3GYFNGE33DS

SERVICE BRAKES

this is a report of a nearly fatal accident on june 29th, 2013 with a new cadillac srx that was leased from gm. the accident involved both me and my daughter who were belted in the vehicle which caught fire and accelerate to 110 mph. we were traveling on rt 127 n with the cruise control set at 60 mph. i was passing another vehicle and the speed started to dramatically increase. i would break and the speed would come down and then it would continue to rise. black smoke was coming out of the engine. using both feet on the brake, it finally came down to 5mph, but it would not stop. i pulled over at 5 mph and shifted the car into park. i used onstar and shortly thereafter the fire department, the sheriff, and another police officer were on the scene. this was a life threatening event!! the car was towed back to the dealership in adrian. i leased this car on 5-31-13, our second srx and less than a month old. i sent a letter to [xxx] at gm regarding the aforementioned and have had no response. i am going on week two with no car and no resolution with this incident. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Reported in: ADRIAN MI || Crash: N || VIN #: 3GYFNGE33DS

SERVICE BRAKES

i was driving on i-90 in illinois when i attempted to stop the vehicle and the vehicle accelerated and struck a vehicle and continued to accelerate until the emergency brake was activated and the vehicle finally stopped. there was a recall on the vehicle transmission and brake system, i went to rizza cadillac and the recall was alleged to be performed on 25 march 2013, but the vehicle did exactly what was suppose to be repaired on the recall and the brakes failed causing the accident. the recall number is 13053.

Reported in: CHICAGO IL || Crash: Y || VIN #: 3GYFNDE38DS

UNKNOWN OR OTHER

i purchase a cadillac srx 2013 and after a 6 hour trip a very loud noise started coming from the left front side of the vehicle. i have had it in the shop 5-6 times. they state that the noise is reproducible but they can seem to nail down where it is coming from. the noise becomes loudest at 35-40 then at 78-80 mph. the vehicle is still under warranty at benny boyds. i took it to alderson and they said they thought it was in the frame. however gm sent a rep. and he denied there was any sound coming from the front end even with the mechainc in the back seat validating the noise. ive had two different dealerships and a outside mechanic validate the problem, but they are unable to fix it. it is a rotational noise that is not heard in other srx's. i tried the lemon law but the rep denied the problem and i was advised to just continue taking the car into the shop until they can fix it.

Reported in: LAMESA TX || Crash: N || VIN #: 3GYFNEE32DS

STRUCTURE:BODY

it was a very pleasant friday, october 4, 2013 at approximately 4pm. my sister and i were headed to petersburg, va from charlotte, nc. with only 50 miles to go on 85n we both heard what sounded like an extremely loud and close gun shot. i was driving and she was sleeping. it woke her up and scarred both of us to death. not knowing what just happened she started looking around. the next thing we heard was glass breaking and falling on to the sunroof liner of the car. luckily we were only a mile from a rest area. i pulled over, got out of the car, opened the back door to stand on the inside to be able to see on top and was in total shock at what i saw. one section of my sunroof had been broken. my car has a panoramic sunroof with two separate panels. the back panel was shattered into millions of tiny fragments. the glass continued to break and fall on to the liner. small pieces managed to get through onto the back seat. i did the best i could in cleaning up the pieces. i called a state trooper and made a report, i called my insurance company and also onstar. i spent the weekend with no sunroof because the cadillac service dept in va is not open on the weekend. it was a horrible experience being that i purchased my car on tuesday and this happened on friday. it's been a week and a half since i dropped my car off to be repaired and i can finally pick it up on tomorrow. i won't complain because it could have been worse, i am truly blessed.

Reported in: CHARLOTTE NC || Crash: N || VIN #: 3GYFNDE38DS

VISIBILITY:SUN ROOF ASSEMBLY

it was a very pleasant friday, october 4, 2013 at approximately 4pm. my sister and i were headed to petersburg, va from charlotte, nc. with only 50 miles to go on 85n we both heard what sounded like an extremely loud and close gun shot. i was driving and she was sleeping. it woke her up and scarred both of us to death. not knowing what just happened she started looking around. the next thing we heard was glass breaking and falling on to the sunroof liner of the car. luckily we were only a mile from a rest area. i pulled over, got out of the car, opened the back door to stand on the inside to be able to see on top and was in total shock at what i saw. one section of my sunroof had been broken. my car has a panoramic sunroof with two separate panels. the back panel was shattered into millions of tiny fragments. the glass continued to break and fall on to the liner. small pieces managed to get through onto the back seat. i did the best i could in cleaning up the pieces. i called a state trooper and made a report, i called my insurance company and also onstar. i spent the weekend with no sunroof because the cadillac service dept in va is not open on the weekend. it was a horrible experience being that i purchased my car on tuesday and this happened on friday. it's been a week and a half since i dropped my car off to be repaired and i can finally pick it up on tomorrow. i won't complain because it could have been worse, i am truly blessed.

Reported in: CHARLOTTE NC || Crash: N || VIN #: 3GYFNDE38DS

ENGINE

when entering the street from my driveway, the transmission failed to engage for four to five seconds. this has happened several times. when i took the vehicle in to galles & davis in albuquerque, they said the problem was due to an electronic acceleration system and that nothing culd be done.

Reported in: ALBUQUERQUE NC || Crash: N || VIN #: 3GYFNCE34DS

POWER TRAIN

when entering the street from my driveway, the transmission failed to engage for four to five seconds. this has happened several times. when i took the vehicle in to galles & davis in albuquerque, they said the problem was due to an electronic acceleration system and that nothing culd be done.

Reported in: ALBUQUERQUE NC || Crash: N || VIN #: 3GYFNCE34DS

FUEL/PROPULSION SYSTEM

when entering the street from my driveway, the transmission failed to engage for four to five seconds. this has happened several times. when i took the vehicle in to galles & davis in albuquerque, they said the problem was due to an electronic acceleration system and that nothing culd be done.

Reported in: ALBUQUERQUE NC || Crash: N || VIN #: 3GYFNCE34DS

UNKNOWN OR OTHER

this is a problem that is happening because of the stop/start button. because there is no key for this vehicle you are able to push the stop button with the car in gear and if you do not pay attention to the warning lights or chime and get out of the car it will roll away. this has happened on more than one occasion and lucky no injuries so far. because of the interlock between the key and the gear selector on a vehicle with a key you are not able to remove the key till the vehicle is in park. i know a lot of cars now have the stop/start button so am thinking this may cause a lot of accidents if they all work in this manner.

Reported in: ASHEBORO NC || Crash: N || VIN #: JTMZD33V386

VEHICLE SPEED CONTROL

i had a loss of acceleration occur on thanksgiving day. i was driving down a residential road at about 25mph when i came to the stop sign at the end of the road where i was turning right. i coasted up to the stop sign and looked to the left and it was clear and then proceeded to turn right. i pressed on the gas and it very slowly moved me into the lane and then stopped, it would not move at all. i depressed the gas all the way down and nothing happened. i didn't hear the engine rev as if it was in neutral or anything, it was just like it was dead. i didn't see any indicator lights on the dash but i was more concerned with the fact that i had a car behind me that i was concerned was going to rear end me as he was expecting me to continue moving as i turned into the road. fortunately there wasn't a car coming from the left as i could have been hit since i as sitting there diabled in the road. after about 4 seconds the car finally responded and took off. i had the gas pedal all the way down so when it finally engaged my tires squealed and i took off. so here are the details: time of incident was 4:02pm on 11/28/2013 and the car had 1521 miles on the odo and a full tank of gas. the car had been sitting about 4 hrs and i had been driving the car about 1.5 miles when it occurred. the outside temp was 64 degrees. if the car didn't move me forward into the road and it just didn't respond at the stop sign that wouldn't be nearly as bad but it moves you about 5 feet into traffic and then stops responding for about 4 seconds and if there was an on coming car i would have been hit. there have been several reports of this happening on this forums and it is obvious that there is something wrong somewhere in these cars (particularly the 2013). this is clearly a safety issue and cadillac needs to figure this out before people are hurt or dies due to this malfunction.

Reported in: RUSKIN FL || Crash: N || VIN #: 3GYFNDE36DS

FUEL/PROPULSION SYSTEM

i had a loss of acceleration occur on thanksgiving day. i was driving down a residential road at about 25mph when i came to the stop sign at the end of the road where i was turning right. i coasted up to the stop sign and looked to the left and it was clear and then proceeded to turn right. i pressed on the gas and it very slowly moved me into the lane and then stopped, it would not move at all. i depressed the gas all the way down and nothing happened. i didn't hear the engine rev as if it was in neutral or anything, it was just like it was dead. i didn't see any indicator lights on the dash but i was more concerned with the fact that i had a car behind me that i was concerned was going to rear end me as he was expecting me to continue moving as i turned into the road. fortunately there wasn't a car coming from the left as i could have been hit since i as sitting there diabled in the road. after about 4 seconds the car finally responded and took off. i had the gas pedal all the way down so when it finally engaged my tires squealed and i took off. so here are the details: time of incident was 4:02pm on 11/28/2013 and the car had 1521 miles on the odo and a full tank of gas. the car had been sitting about 4 hrs and i had been driving the car about 1.5 miles when it occurred. the outside temp was 64 degrees. if the car didn't move me forward into the road and it just didn't respond at the stop sign that wouldn't be nearly as bad but it moves you about 5 feet into traffic and then stops responding for about 4 seconds and if there was an on coming car i would have been hit. there have been several reports of this happening on this forums and it is obvious that there is something wrong somewhere in these cars (particularly the 2013). this is clearly a safety issue and cadillac needs to figure this out before people are hurt or dies due to this malfunction.

Reported in: RUSKIN FL || Crash: N || VIN #: 3GYFNDE36DS

VEHICLE SPEED CONTROL

i was driving in a carls jr parking lot and stopped for another car. when i went to continue through the parking lot, the car pushed me forward and then i lost acceleration for 2 to 3 seconds. i stepped on the brake and the car was fine. today, i was at a 4 point stop and went to go, and the car lurched forward and then lost acceleration. i almost got hit by a car.

Reported in: ROSEVILLE CA || Crash: N || VIN #: 3GYFNHE38DS

VEHICLE SPEED CONTROL

the first incident was on 08/22/2013 i was at a stoplight about to turn right- i depressed the gas pedal and went forward slightly, but then the vehicle stopped and there was absolutely no acceleration. i had to jam the gas pedal to the floor and even then the vehicle only got up to 20 mph in approximately 100 yards. it took the vehicle approx. 3-5 seconds to respond at all. the vehicle had approx. 1150 miles on it. there were no warning lights that came on in the vehicle. the engine did not rev up or do anything. i was almost rear ended on this occasion. 08/24/2013 i was at a stop light and attempted to go forward and there was a lack of acceleration--i had to jam the gas pedal hard for it to move. it took approx. 3-5 seconds to respond. 09/25/2013 i was at a stop light and attempted to go forward and there was a lack of acceleration--i had to jam the gas pedal hard for it to move. it took approx. 3-5 seconds to respond. 10/17/2013 sitting at a stoplight and attempted to accelerate went forward a few feet and stopped i had to jam the gas pedal to the floor for it to move. it took 3-5 seconds to respond. approx 2150 miles on car 11/08/2013 i was almost hit in the driver side door. i was crossing an intersection and the car went forward a few feet and stopped in the road. it took 3-5 seconds for the vehicle to respond. approx 3400 miles on car 12/7/2013 my boyfriend was driving--we were at a stop sign turning out of my neighborhood and there was no power as he depressed the gas pedal 3/4 of the way. it kicked in finally after 3-5 seconds. approx 4000 miles on the vehicle there have been other instances as well but this is a summary of some of the times this has occurred.

Reported in: MAUMELLE AR || Crash: N || VIN #: 3GYFNE3XDS5

FUEL/PROPULSION SYSTEM

the first incident was on 08/22/2013 i was at a stoplight about to turn right- i depressed the gas pedal and went forward slightly, but then the vehicle stopped and there was absolutely no acceleration. i had to jam the gas pedal to the floor and even then the vehicle only got up to 20 mph in approximately 100 yards. it took the vehicle approx. 3-5 seconds to respond at all. the vehicle had approx. 1150 miles on it. there were no warning lights that came on in the vehicle. the engine did not rev up or do anything. i was almost rear ended on this occasion. 08/24/2013 i was at a stop light and attempted to go forward and there was a lack of acceleration--i had to jam the gas pedal hard for it to move. it took approx. 3-5 seconds to respond. 09/25/2013 i was at a stop light and attempted to go forward and there was a lack of acceleration--i had to jam the gas pedal hard for it to move. it took approx. 3-5 seconds to respond. 10/17/2013 sitting at a stoplight and attempted to accelerate went forward a few feet and stopped i had to jam the gas pedal to the floor for it to move. it took 3-5 seconds to respond. approx 2150 miles on car 11/08/2013 i was almost hit in the driver side door. i was crossing an intersection and the car went forward a few feet and stopped in the road. it took 3-5 seconds for the vehicle to respond. approx 3400 miles on car 12/7/2013 my boyfriend was driving--we were at a stop sign turning out of my neighborhood and there was no power as he depressed the gas pedal 3/4 of the way. it kicked in finally after 3-5 seconds. approx 4000 miles on the vehicle there have been other instances as well but this is a summary of some of the times this has occurred.

Reported in: MAUMELLE AR || Crash: N || VIN #: 3GYFNE3XDS5

VEHICLE SPEED CONTROL

this incident occurred while driving our new srx home from the dealer. we stopped at a stop sign, and when the light turned green, we started accelerating but slammed on the brakes after noticing a car had ran the red light from our right. our srx only moved about 3 feet from the time the light turned green to the time we slammed on the brakes. after the car that ran the red light cleared the intersection in front of us, we tried to continue the acceleration but the accelerator would not respond for 3-5 seconds. after that time, accelerator responded and srx ran fine. we have not had this happen again and can not reproduce this issue.

Reported in: WICHITA KS || Crash: N || VIN #: 3GYFNDE31DS

POWER TRAIN

cadillac srx,delivered on 5/31/13 (purchased 5/27/13). srx serviced on 11/11/13 because of warning messages-service rear axel&awd on 10/30/13-called dealer immediately/arranged service on 11/11/13-mileage 6045). only did computer updates. on 11/13/13(mileage 6277) came to a complete stop and when turning right the car was in very slow motion & barely moving with my foot on the gas, finally it moved. it happened again on 11/15/13 (mileage 6498) but turning left & another car was approaching on the right, thought i was going to be hit. called dealer & told to bring it back. dealer quite a distance from me afraid to drive the car there. on 11/19/13 (thought i could get to gm dealer (sat from 11/15/13) & turning right it did it again. i was quite upset and called onstar to tow it. gm dealer, informed, might not have the diagnostics that the cadillac dealer has to evaluate my srx.they could not tell what my dealership had done from notes on the servicing on the srx. only thing found was to do ev update. on evening of 11/26/13 (mileage 6708)had acceleration problem again turning right from a complete stop. called dealer & arranged to drop it off on 11/29/13 (mileage 7034)& receive a replacement car while mine was checked out. on a highway i went to pass a car and lost acceleration for a few seconds. at least i was going downhill or the cars coming up in the lane i was switching to would have hit me. dealer cannot replicate the problem but did find that there was an update on heating/ac needed. got srx on 12/4/13.the dealer only drove my car 8 miles to do any testing. again acceleration problem on 12/19/13( mileage 7584)& it was from a complete stop turning right but lasted a much longer time. also when backing out of a parking space the problem arose yet again & called the dealership.12/21/13 having srx looked at again. 7 months old &same problem. is it a lemon?

Reported in: NEW WINDSOR MD || Crash: N || VIN #: 3GYFNJE32DS

ENGINE

i had come to a stop to turn left. i was waiting for the traffic to clear, when there was adequate distance between cars, i pushed on the gas pedal and nothing happened. the car just stood still, no lights came on, no warnings, no engine rev, nothing happened for about 3-4 secs. however, by this point the cars were closing in on me and finally after i let off the pedal and slammed down on it again, my srx moved and cleared the road way. it was very scary to be sitting there and expecting the car to move when the gas pedal is depressed and nothing happens.

Reported in: PEARLAND TX || Crash: N || VIN #:

VEHICLE SPEED CONTROL

i had come to a stop to turn left. i was waiting for the traffic to clear, when there was adequate distance between cars, i pushed on the gas pedal and nothing happened. the car just stood still, no lights came on, no warnings, no engine rev, nothing happened for about 3-4 secs. however, by this point the cars were closing in on me and finally after i let off the pedal and slammed down on it again, my srx moved and cleared the road way. it was very scary to be sitting there and expecting the car to move when the gas pedal is depressed and nothing happens.

Reported in: PEARLAND TX || Crash: N || VIN #:

ENGINE

acceleration problem starting from stop light (3)and turning right on a red light after a full stop. (1) in all cases car was accelerated from a fully stopped position. about 10 feet into the acceleration the car stopped accelerating for 2-4 secs then abruptly accelerated as commanded lurching forward. these events were random without any warning lights being illuminated during the event. being an unknown condition a driver could expose the vehicle to an accident because of its shut down on acceleration.

Reported in: ARLINGTON TX || Crash: N || VIN #: 3GYFNCE37DS

VEHICLE SPEED CONTROL

acceleration problem starting from stop light (3)and turning right on a red light after a full stop. (1) in all cases car was accelerated from a fully stopped position. about 10 feet into the acceleration the car stopped accelerating for 2-4 secs then abruptly accelerated as commanded lurching forward. these events were random without any warning lights being illuminated during the event. being an unknown condition a driver could expose the vehicle to an accident because of its shut down on acceleration.

Reported in: ARLINGTON TX || Crash: N || VIN #: 3GYFNCE37DS

VEHICLE SPEED CONTROL

i was driving on a side road, came to a busy road stop sign, stopped, went to turn right and lost acceleration power for approximately 5 seconds. my car just coasted into the direction i was turning my steering wheel. no power! fortunately, at the time, there no cars coming close enough, to make my vehicle a hazard. but, if the conditions were different, i certainly would have been in danger. the power picked back up after a few seconds, and i had acceleration power again. the same scenario has happened 4 times now, always after stopping and then trying to accelerate, and losing power for a few seconds, approx. 5 seconds. it began on 10/13/13, then on: 11/4/13, 1/3/14. and 2/3/14. i bought this 2013 cadillac srx luxury brand new on 4/20/13.

Reported in: DELAND FL || Crash: N || VIN #: 3GYFNCE30DS

ENGINE

i was driving on a side road, came to a busy road stop sign, stopped, went to turn right and lost acceleration power for approximately 5 seconds. my car just coasted into the direction i was turning my steering wheel. no power! fortunately, at the time, there no cars coming close enough, to make my vehicle a hazard. but, if the conditions were different, i certainly would have been in danger. the power picked back up after a few seconds, and i had acceleration power again. the same scenario has happened 4 times now, always after stopping and then trying to accelerate, and losing power for a few seconds, approx. 5 seconds. it began on 10/13/13, then on: 11/4/13, 1/3/14. and 2/3/14. i bought this 2013 cadillac srx luxury brand new on 4/20/13.

Reported in: DELAND FL || Crash: N || VIN #: 3GYFNCE30DS

VEHICLE SPEED CONTROL

twice i have been stopped at a stop light . . . when it was time to go, i pushed the gas, it went a little ways (a few hundred feet) and then it lost power (for lack of a better term) . . . i had the gas pedal to the floor, but the vehicle wouldn't go. after about 5-8 seconds, it pealed out and went. again, this happened twice - two days in a row. it hasn't happened since then, though i have experienced a slighter hesitation several times coming off a stop. along with this, i can also be driving down the road with nothing in front of me, behind me, or anywhere around me, and the collision lights flash and the seats vibrate as if i am approaching another vehicle to quickly. again, it does this when nothing is around me. this typically happens when i'm going down the interstate at 65-70 mph.

Reported in: FORT WORTH TX || Crash: N || VIN #: 3GYFNCE30DS

VEHICLE SPEED CONTROL

tl* the contact owns a 2013 cadillac srx. the contact stated that while accelerating from a stop, the vehicle would not respond. the contact applied extreme force to the accelerator pedal but to no avail. the contact would have to resume normally after a five minute waiting period. the failure was recurring over a six week time span. the vehicle was taken to dealer, who was unable to duplicate the failure. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 19,000. updated 4/26/14*cn

Reported in: ST. CLAIR MO || Crash: N || VIN #: 3GYFNHE31DS

ELECTRICAL SYSTEM

i purchased my 2013 srx at the end of march 2013. on more than 4 occasions i have been at a stop. when i press the accelerator the car coasts slightly but does not go. i pull off the accelerator and push the accelerator again. after repeating this process, and several seconds later the vehicle will slowly move. i had it in the dealership in january and they could not find anything wrong. it has happened several times again including twice within the last week and i have scheduled another appointment for next week.

Reported in: POWELL OH || Crash: N || VIN #: 3GYFNGE36DS

FUEL/PROPULSION SYSTEM

i purchased my 2013 srx at the end of march 2013. on more than 4 occasions i have been at a stop. when i press the accelerator the car coasts slightly but does not go. i pull off the accelerator and push the accelerator again. after repeating this process, and several seconds later the vehicle will slowly move. i had it in the dealership in january and they could not find anything wrong. it has happened several times again including twice within the last week and i have scheduled another appointment for next week.

Reported in: POWELL OH || Crash: N || VIN #: 3GYFNGE36DS

ELECTRICAL SYSTEM

my radio doesn't always work. it seems that i can hear the sirius radio stations but the i cannot hear the fm stations. the first time this happened was the week i purchased the car and i thought is was "operator" error since the system was very different than my previous car. i initially thought i may have inadvertently hit mute. overtime i realized mute was not on, and that i could hear the sirius radio stations. will be taking it to the dealership next week.

Reported in: POWELL OH || Crash: N || VIN #: 3GYFNGE36DS

EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

my radio doesn't always work. it seems that i can hear the sirius radio stations but the i cannot hear the fm stations. the first time this happened was the week i purchased the car and i thought is was "operator" error since the system was very different than my previous car. i initially thought i may have inadvertently hit mute. overtime i realized mute was not on, and that i could hear the sirius radio stations. will be taking it to the dealership next week.

Reported in: POWELL OH || Crash: N || VIN #: 3GYFNGE36DS

VEHICLE SPEED CONTROL

this incident has occurred 5 times on my vehicle. the most recent today, 4/2/2014. what happens is i push on the gas pedal and their is a delay of 4 seconds before the car engages and moves. first time this occurred was when i was getting on highway. i pushed down on the gas pedal and the car did not move. two times i had this issue occur when i came to a complete stop at a stop sign. i pushed on the gas after stopping and the car did not move. i had another incident after backing out of a parking spot. i shifted the car into drive and then pushed on the gas pedal and the car did not move. the latest incident today occurred when making a right hand turn. after i completed the turn i pushed on the gas and the car did not move. in each incident, it feels like the car is trying to engage and then it finally kicks in. i have taken the vehicle into lindsay cadillac dealership and they have told me this is normal behavior for this vehicle and nothing is the matter with it. they refer to a january 2014 post on their blog site. when they read it to me i confirm i was not passing a vehicle nor did i do a rolling stop since that is when they say this issue would occur. i did speak with gm customer care after my visit to the dealership when they told me they could not find a problem and they were shocked to hear me say the dealership stated this is normal behavior. they told me it was not. i am now reporting this issue to you hoping you can look into it with gm.

Reported in: LORTON VA || Crash: N || VIN #: 3GYFNCE30DS

FUEL SYSTEM, GASOLINE

after coming to a stop sign or traffic light, i will try to push my gas pedal and the srx will move about 2 feet or so and then completely stop. this has happened 4 or 5 times and because the dealership cannot recreate the problem, they say there's nothing they can do. the srx doesn't make any noise while pushing the pedal, it just acts as if the car is turned off. the only way to make it move again is if i change it into reverse or neutral and then back into drive. i've been almost killed at different intersections on several different occasions since i bought the car in july of 2013. the cue system is also having some issues such as the radio will completely stop working for several minutes at a time even though it shows that i'm pushing buttons to change the channel or volume. i owned a 2011 srx before and never had this problem. i'm 8 months pregnant and afraid that i'll end up in a deadly vehicle crash. please help!

Reported in: BUNKER HILL WV || Crash: N || VIN #: 3GYFNHE32DS

ELECTRICAL SYSTEM

after coming to a stop sign or traffic light, i will try to push my gas pedal and the srx will move about 2 feet or so and then completely stop. this has happened 4 or 5 times and because the dealership cannot recreate the problem, they say there's nothing they can do. the srx doesn't make any noise while pushing the pedal, it just acts as if the car is turned off. the only way to make it move again is if i change it into reverse or neutral and then back into drive. i've been almost killed at different intersections on several different occasions since i bought the car in july of 2013. the cue system is also having some issues such as the radio will completely stop working for several minutes at a time even though it shows that i'm pushing buttons to change the channel or volume. i owned a 2011 srx before and never had this problem. i'm 8 months pregnant and afraid that i'll end up in a deadly vehicle crash. please help!

Reported in: BUNKER HILL WV || Crash: N || VIN #: 3GYFNHE32DS

ENGINE

after coming to a stop sign or traffic light, i will try to push my gas pedal and the srx will move about 2 feet or so and then completely stop. this has happened 4 or 5 times and because the dealership cannot recreate the problem, they say there's nothing they can do. the srx doesn't make any noise while pushing the pedal, it just acts as if the car is turned off. the only way to make it move again is if i change it into reverse or neutral and then back into drive. i've been almost killed at different intersections on several different occasions since i bought the car in july of 2013. the cue system is also having some issues such as the radio will completely stop working for several minutes at a time even though it shows that i'm pushing buttons to change the channel or volume. i owned a 2011 srx before and never had this problem. i'm 8 months pregnant and afraid that i'll end up in a deadly vehicle crash. please help!

Reported in: BUNKER HILL WV || Crash: N || VIN #: 3GYFNHE32DS

VEHICLE SPEED CONTROL

tl* the contact owns a 2013 cadillac srx. the contact stated that while driving approximately 5 mph, the vehicle suddenly lost acceleration power. the vehicle regained power independently. the failure occurred four times over a period of a year. the vehicle was taken to the dealer who could not duplicate the failure. the manufacturer was not notified of the failure. the approximate failure mileage was 6,000. updated 5/27/14*cn

Reported in: RANDALLSTOWN MD || Crash: N || VIN #: 3GYFNJE35DS

VEHICLE SPEED CONTROL

tl* the contact owns a 2013 cadillac srx. the contact stated that while driving approximately 5 mph, the vehicle lost acceleration power without warning. the vehicle regained power independently. the failure recurred a dozen times over a period of seven months. the vehicle was taken to the dealer, who could not duplicate the failure. the manufacturer was notified of the defect. the approximate failure mileage was 1,500 and current mileage was 4,349.

Reported in: GREAT FALLS MT || Crash: N || VIN #: 3GYFNJE30DS

POWER TRAIN

the vehicle lost power immediately upon acceleration. the issue repeated itself twice since this first time. it presents danger of collision to anyone inside. despite having a warranty nobody is willing to repair the issue.

Reported in: MANSFIELD TX || Crash: N || VIN #: 3GYFNAE32DS

ENGINE

stopped at a light. light changed to green and pressed peddle to accelerate. vehicle started normally into intersection and then would not continue for 5 to 7 seconds. the engine was at idle, not stalled, and would not respond to the peddle no matter what input was rendered. been to dealer several times and even had a recorder installed, but they could find nothing wrong and returned the vehicle to us. this will eventually cause a fatality.

Reported in: LAKE WORTH FL || Crash: N || VIN #: 3GYFNCE3XDS

STRUCTURE:BODY

time lag when car is at a hill stop or fwd gear hesitation from coming off hill or rxr crossings, would roll backward from coming out of brake to gas pedal like no pwr response from eng.

Reported in: MARION AR || Crash: Y || VIN #: 3GYFNEE34DS

UNKNOWN OR OTHER

time lag when car is at a hill stop or fwd gear hesitation from coming off hill or rxr crossings, would roll backward from coming out of brake to gas pedal like no pwr response from eng.

Reported in: MARION AR || Crash: Y || VIN #: 3GYFNEE34DS

ELECTRICAL SYSTEM

two problems, 1) the fuel gauge does not accurately reflect the amount of fuel left in the tank and 2) the range reported on the instrument panel does not reflect the amount of fuel remaining. 1) visually the gauge needle does not graphically align with the tic marks showing full, 3/4, 1/2, 1/4 and low level. this makes it very hard to figure out just how much fuel is left in the tank. 2) the "range remaining" indicator tracks faster fuel use as the fuel level decreases. the last quarter tank (as shown on the visual gauge) is used up in less than 50 miles, which doesn't make sense if the full tank reads a full range of 345 miles. the range indicator does not seem to correspond to the level of fuel in the tank. with a low amount of fuel, less than a 1/4 tank, the "range remaining" indicator drops off very rapidly, within less than ten miles of distance travelled at constant speed, from a range of about 50 miles to 0 miles left. driving on desert roads without many gas stations around, makes for a real guessing game.

Reported in: LAGUAN HILLS CA || Crash: N || VIN #: 3GYFNDE30DS

FUEL/PROPULSION SYSTEM

approx 5 second lag in acceleration when departing parking space. two occasions.

Reported in: DESTIN FL || Crash: N || VIN #: 3GYFNCE31DS

UNKNOWN OR OTHER

this vehicle is equipped with blind spot sensors and the ones located on the passenger side of the vehicle have never worked properly from the time of purchase of the vehicle. we have been working with the dealership for resolution for the past year and a half with no success. the sensor only works 40 percent of the time and the remainder is just false readings or no readings at all creating the potential for an accident that could be life threatening. i filed a complaint with gm and they have come back and said this is normal and they will not address the issue, i find it hard to believe that they consider a safety feature designed to prevent accidents on the highway that only works 40 percent of the time as being normal. if this issue is not addressed at some point in time there will be a fatal accident. it is not a matter of if, but one of when.

Reported in: CHEYENNE WY || Crash: N || VIN #: 3GYFNJE39DS

SEATS

power driver side seat will stick and will not lower. memory system for power seats faulty.

Reported in: SARASOTA FL || Crash: N || VIN #: 3GYFNCE31DS

SERVICE BRAKES

tl* the contact owns a 2013 cadillac srx. the contact stated that while driving approximately 25 mph, the vehicle failed to stop when the brake pedal was depressed and crashed into the preceding vehicle. the air bags failed to deploy and the contact sustained back injuries. a police report was filed. the vehicle was not diagnosed. the manufacturer was not notified. the approximate failure mileage was 7,800.

Reported in: ATLANTIC BEACH NY || Crash: Y || VIN #: 3GYFNCE3XDS

AIR BAGS

tl* the contact owns a 2013 cadillac srx. the contact stated that while driving approximately 25 mph, the vehicle failed to stop when the brake pedal was depressed and crashed into the preceding vehicle. the air bags failed to deploy and the contact sustained back injuries. a police report was filed. the vehicle was not diagnosed. the manufacturer was not notified. the approximate failure mileage was 7,800.

Reported in: ATLANTIC BEACH NY || Crash: Y || VIN #: 3GYFNCE3XDS

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM)

2013 cadillac srx. consumer writes in regards to acceleration problems. *smd the consumer stated he was involved in head-on collision, two days prior to receiving the recall notice, regarding a 3-4 second lag in acceleration. the consumer was injured and the vehicle had significant frontal damage. the consumer stated when he attempted to make a left turn, the vehicle hesitated and by that time, another vehicle was coming toward him. the consumer referenced recall # 14v212000. *jb

Reported in: PORT MATILDA PA || Crash: Y || VIN #: 3GYFNJE34DS

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM)

2013 cadiilac srx. consumer writes in regards to vehicle transmission malfunction. *smd on june 14, 2014, the consumer was involved in an accident, in front of his residence. the last time, the consumer was at the dealer, he complained about the transmission acting strange. in particular without warning, it would race, the rpm would surge and it was necessary to brake during those times. when he entered the driveway, the automatic transmission was in gear. he brought the vehicle to a full and complete stop, with his right foot maintaining constant pressure on the brake pedal, he moved the gear indicator from drive to park. immediately upon doing so, the transmission started racing. as the vehicle was in park, he took his right foot of the brake pedal. his hands were not on the steering wheel and his foot was not on the brake or accelerator pedal. with the engine racing, he reached for the key to turn off the engine, but the vehicle suddenly lurched forward, out of park and shot forward. the vehicle moved approximately 15 feet, knocking over a large planter, a four inch statue and finally coming to rest against a brick facade of his home. during the ordeal, the air bag did not deploy. four days later, the consumer received a recall notice in the mail, regarding the transmission problem. *jb

Reported in: ROCHESTER HILLS MI || Crash: Y || VIN #: 3GYFNHE36DS

AIR BAGS

2013 cadiilac srx. consumer writes in regards to vehicle transmission malfunction. *smd on june 14, 2014, the consumer was involved in an accident, in front of his residence. the last time, the consumer was at the dealer, he complained about the transmission acting strange. in particular without warning, it would race, the rpm would surge and it was necessary to brake during those times. when he entered the driveway, the automatic transmission was in gear. he brought the vehicle to a full and complete stop, with his right foot maintaining constant pressure on the brake pedal, he moved the gear indicator from drive to park. immediately upon doing so, the transmission started racing. as the vehicle was in park, he took his right foot of the brake pedal. his hands were not on the steering wheel and his foot was not on the brake or accelerator pedal. with the engine racing, he reached for the key to turn off the engine, but the vehicle suddenly lurched forward, out of park and shot forward. the vehicle moved approximately 15 feet, knocking over a large planter, a four inch statue and finally coming to rest against a brick facade of his home. during the ordeal, the air bag did not deploy. four days later, the consumer received a recall notice in the mail, regarding the transmission problem. *jb

Reported in: ROCHESTER HILLS MI || Crash: Y || VIN #: 3GYFNHE36DS

ENGINE

1st event on 9/6/14: entering freeway at 45 mph, increased acceleration to merge and the engine suddenly lagged with zero power for 2-3 seconds when the car tried to shift into the next gear. 2nd event 9-11-14: accelerated from a stop. operated properly through 1st and 2nd gear. when the transmission shifted into 3rd gear, the engine lagged/lost power. accelerator continued to be depressed and 2-3 seconds later, full power came back. additional event aug-2014: a passing maneuver required hard acceleration which resulted in a lag when the transmission tried to shift into a passing gear. again we had zero power with the engine dropping to idle for at least 3 seconds and then suddenly coming back up to speed. note: we've had the car reprogrammed per nhtsa recall 14132 in june 2014. this is the same symptoms but occurring at much higher speeds and gear selection. car is unsafe as the power loss could've resulted in a rear end collision.

Reported in: YUCAIPA CA || Crash: N || VIN #: 3GYFNEE38DS